Problems opening certain word documents (read "Problems opening Word" but did not help)

[Mark]

Hi Folks...

I hope I'm posting this in the correct place. Anyway, we have Office XP
(SP3) running on Windows XP (latest patches applied). The documents we
produce are often quite complex and large.

The problem we have is that certain documents, opened either across the
network or from a local drive take up to ten minutes to open and sometimes
fail completely. They do however open fine in WordPad.

I have found no obvious common factors in the documents and they appear to
be no different to others that are OK. Typically they can be 50+ pages,
contain tables, other embedded documents (or not), various formatting and
page layouts. Also, we experienced this problem a few months ago and it just
went away before we figured it out.

I read the MVP document "Problems Opening Word" and tried the obvious but
got nowhere. The problem does not affect all documents and is not specific
to certain machines, though when taking them off the office machines and
onto my own personal laptop it goes away???

Does anyone have any ideas where I can start looking?

Many thanks

Mark

 

[Mark]

PS - We just disconnected one of the works machines from the network and the
documents opened instantly so it doesn't appear to be a problem with Word
itself...

 

[Charles Kenyon]

It is a problem with Word, sort of. Word is looking on your network for the
original template. If you disconnect from the network, it doesn't search the
network. Attach the document to the local normal.dot template once it has
been opened. Tools > Templates and Add-Ins...
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


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from my ignorance and your wisdom.

 

[Mark]

Thanks Charles... Will try it tomorrow...

Mark

It is a problem with Word, sort of. Word is looking on your network for
the original template. If you disconnect from the network, it doesn't
search the network. Attach the document to the local normal.dot template
once it has been opened. Tools > Templates and Add-Ins...
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.