Problems printing from Office with Leopard

[Waisman]

Ever since I switched to the Leopard system, I cannot print from Office documents. Not even as PDF.
I installed Office 2008 now, but also there I cannot print.
I can print form any other program, such as iWork.

Does somebody know how to solve this problem?
thanks!
Ari

 

[Waisman]

I do not know why, but this is an office specific problem, does not occur with iWork or other programs.
When I try to print from office, it prints empty pages; also the print preview is empty, as well as trials to make PDF. It does not report a mistake, its just empty.
Thanks for your help!
Ari

 

[Axel]

Same problem here. We discussed this issue in the Apple Discussion Forums at http://discussions.apple.com/thread.jspa?messageID=6374169, but nobody found an acceptable solution yet. As noted there, this is an issue Microsoft did already confirm but didn't supply a fix until today. Of course we thought, the problem won't be there anymore in Office 2008 but we were obviously wrong... if we can't print with Office, it is just useless.

 

[John McGhie]

There appears to be an issue with high-resolution printers on OS 10.5.

Microsoft and Apple are working on the problem.

In the meantime, the work-around is to use the Print dialog to set the
printing resolution to 600 dpi or less.

Try that, and please report back here if it works for you.

Hope this helps

Same problem here. We discussed this issue in the Apple Discussion Forums at
http://discussions.apple.com/thread.jspa?messageID=6374169, but nobody found
an acceptable solution yet. As noted there, this is an issue Microsoft did
already confirm but didn't supply a fix until today. Of course we thought, the
problem won't be there anymore in Office 2008 but we were obviously wrong...
if we can't print with Office, it is just useless.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[Axel]

I am quite sure reducing the resolution would work as that is what helped most of the people in the Apple Discussion Forum. Problem is, the driver of my printer (Samsung CLP-300) doesn't allow me to change the printing resolution! And it's not that I overlooked it, there is just no option to do that.
I am really curious, wheather the huge 10.5.2 update for Leopard will bring a solution.

 

[John McGhie]

Hi Axel:

Yeah. So is Microsoft, and so are we

Cheers

I am quite sure reducing the resolution would work as that is what helped most
of the people in the Apple Discussion Forum. Problem is, the driver of my
printer (Samsung CLP-300) doesn't allow me to change the printing resolution!
And it's not that I overlooked it, there is just no option to do that.
I am really curious, wheather the huge 10.5.2 update for Leopard will bring a
solution.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[Edgar Zeitler]

I have a similar problem with Office 2004 after installing Leopard.
If I print from the toolbar print button in Word or Excel, I get a zero byte file in the printer queue that blocks any firther documents from printing.
However, if I use the Filerint menu, I can print just fine.
Very strange indeed.
Hoping the current update to Office 2004 will correct this.
MacBook, 10.5, 2G RAM

 

[John McGhie]

In your case, I think it might be worth removing the printer, rebooting, and
re-adding the printer to the Mac.

The Toolbar Button is simply a shortcut that sends a single copy to "The
default printer".

In this case, I suspect there is something wrong with the default printer
definition.

If it is not that, Remove or rename ~/Library/Preferences/Microsoft/Word
Settings (11)

Hope this helps

I have a similar problem with Office 2004 after installing Leopard.
If I print from the toolbar print button in Word or Excel, I get a zero byte
file in the printer queue that blocks any firther documents from printing.
However, if I use the Filerint menu, I can print just fine.
Very strange indeed.
Hoping the current update to Office 2004 will correct this.
MacBook, 10.5, 2G RAM

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50

 

[Jelle]

For me OS X 10.5.2 fixed it!

Using Office 2004 (with latest updates and fixes) with a Samsung CLP-300N (Ethernet-printer, also with latest fix).

 

[John McGhie]

Thanks for your report. Yes, it was "supposed" to fix it.

However, it appears that the Graphics Update that came out about the same
time has broken it for some users.

I'm still waiting on a patch from Microsoft, who are also chasing this issue


Cheers

For me OS X 10.5.2 fixed it!

Using Office 2004 (with latest updates and fixes) with a Samsung CLP-300N
(Ethernet-printer, also with latest fix).

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia

 

[connyk]

Indeed, it broke it for me ... Office now quits unexpectedly when I attempt to print a document, which it didn't do before I run the Update.

 

[B. Hoyt]

Indeed, it broke it for me ... Office now quits unexpectedly when I attempt to print a document, which it didn't do before I run the Update.

It appears to have broken it for me as well. I have 10.5.2 and still cannot print, preview or print to PDF from Office apps. However, I only have this problem from my MacBook Pro, not from my G5 iMac (running Leopard also). On the iMac, I can print, preview, print to PDF just fine.