(e-mail address removed)
ISSUE:
=====
From: "Drew Carter" <
[email protected]>
Subject: Problems printing in Word 2000
Date: Wed, 6 Oct 2004 10:06:56 -0500
Newsgroups: microsoft.public.office.misc
I have a user who cannot print clip art or borders in Word2000. They do not
even show up in the print preview screen. The page prints fine when opened
in a copy of Word2000 on another computer. Any idea what is wrong? Thanks
a lot.
-Drew Carter
Resolution:
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How to troubleshoot printer output issues in Word 2000
View products that this article applies to.
This article was previously published under Q304433
SUMMARY
This article provides suggestions for how to diagnose and resolve issues in
which the printout from Microsoft Word 2000 does not look the way that you
expect.
Examples of printer output issues include (but are not limited to) envelope
positioning problems, missing graphics, and inaccurate page numbers.
This article does not address complete print failure, such as error
messages and other messages that appear when you try to print,
unresponsiveness from the printer, and files that are printed as
meaningless symbols. For ideas about how to troubleshoot print failure in
Word, click the article number below to view the article in the Microsoft
Knowledge Base:
304422 WD2000: How to Troubleshoot Print Failure in Word 2000
The topics covered in this article appear in the following list. Each
section contains a list of related known issues:
Envelopes and Labels
Envelope Positioning and Feed Problems
Avery Labels
Custom Labels
Continuous Form Feed Labels
Text on Labels Prints Gradually Higher on Each Page
Known Issues
Page Layout
Cannot Print in Landscape Orientation
Footers Are Cut Off or Do Not Print
Text Runs into Margins or Is Cut Off on Right or Left
Known Issues
Page Numbers
Page Number in Footer Is Cut Off or Missing
Page X of Y Numbering Prints Incorrectly
Known Issues
Symbols and Text
Documents Print As Meaningless Symbols
Some Characters Print Incorrectly or Do Not Print
Known Issues
Graphics, Objects, and Pictures
Images Are Displayed on Screen But Do Not Print
Poor Resolution When You Print Images
Page Borders Are Cut Off or Do Not Print
Known Issues
Check the Word Program Files and Settings
MORE INFORMATION
Envelopes and Labels
The following are some common envelope and label printing problems and
suggestions for correcting them.
Envelope Positioning and Feed Problems
If addresses do not print in the correct position on your envelopes, verify
that the feed method and orientation that you selected in Word match the
specifications for the printer. To determine the correct feed and
positioning for your envelopes, refer to the printer documentation.
To check the envelope feed method in Word, follow these steps:
On the Tools menu, click Envelopes and Labels.
On the Envelopes tab, click Options.
On the Printing Options tab, change the feed method to the correct
orientation and position, based on the documentation for your printer, and
then click OK.
When you feed the envelope into the printer, follow the Feed Method diagram
on the Printing Options tab. Be sure to note the options for Face up, Face
down, and Clockwise rotation.
If you select the correct feed method and verify that you are feeding the
envelope according to the prescribed method, follow these steps to test in
WordPad:
Click Start, point to Programs, point to Accessories, and then click
WordPad.
On the File menu, click Page Setup.
In the Paper Size list, select the envelope type that you are printing.
For the Orientation, select Landscape, and then click OK.
Type the return address.
Press ENTER three to five times to move the insertion point about halfway
down the envelope.
On the Format menu, click Paragraph.
Type 3" in the Indent Left box, and then click OK.
Type the delivery address.
On the File menu, click Print Preview to verify the delivery address
position.
If the address does not appear to be centered, click Close and then adjust
the indent or the number of returns.
When you are ready to print, click the Print command on the File menu, and
then click OK or Print.
If you experience the same problem when you print an envelope in WordPad,
contact the printer manufacturer for an updated version of the printer
driver. See the "References" section later in this article for information
about contacting a third-party vendor.
Avery Labels
If your issue involves printing an Avery label type, one possible
workaround is the Avery Wizard for Microsoft Word 2000. The Avery Wizard is
a free download that guides you through the steps of printing or mail merge
to Avery label types. For more information about this third-party product,
visit the following Avery Web site:
http://www.avery.com/us/software/index.jsp
The third-party products that are discussed in this article are
manufactured by companies that are independent of Microsoft. Microsoft
makes no warranty, implied or otherwise, regarding the performance or
reliability of these products.
Custom Labels
If you are having trouble printing a custom label, try to redesign the
labels in the Label Options dialog box.
For additional information about how to create or modify custom labels,
click the following article number to view the article in the Microsoft
Knowledge Base:
212029 HOW TO: Create a Custom Label or Modify an Existing Label in Word
2000
Continuous Form Feed Labels
If you are having trouble printing a continuous form feed label (also
called a "fanfold" label) on a dot matrix printer, try setting it up as a
custom paper size rather than as a label.
To set up a custom paper size, follow these steps:
On the File menu, click Page Setup.
Select the Paper Size tab.
In the Paper size box, select Custom.
Type the width and height of the form that you are printing in the Width
and Height boxes, and then click OK.
Do not use the labels feature when you print, but instead print as a normal
document.
Text on Labels Is Printed Gradually Higher on Each Page
If the text on each subsequent page of labels gradually creeps up the page,
refer to the first article in the following list of known envelope and
label print issues.
Known Issues
The following articles document known envelope and label printing issues in
Word 2000. If you find a match for your print issue, click the article
number to view the article in the Microsoft Knowledge Base:
251433 WD2000: Labels Print Higher After First Page When You Print Multiple
Label Pages
220381 WD2000: Known Size and Positioning Problems with Labels
224623 WD2000: Envelope Is Printed Upside Down, on Wrong Side, or with
Truncated Text
210330 WD2000: Envelope Prints Upside Down on HP DeskJet 694C Printer
211971 WD2000: Envelope Is Printed Upside Down on Hewlett-Packard 5si/5si
MX PS
211822 WD2000: Return Address Does Not Print or Appear on Envelopes Tab
189521 WD2000: Large Envelopes Print in Portrait to HP 5si MX, 5n on NT 4.0
256232 WD2000: Printing Label Ignores Direct Formatting
211904 WD2000: Mailing Label Wizard Prints Only in Row 1, Column 1 and Not
in the Specified Location
210036 WD2000: Header/Footer Causes Labels to Print Lower or Break to Next
Page
242986 WD2000: Postal Bar Code Will Not Fit on Some Labels
211810 WD2000: Envelope Address Style Not Applied to Envelope Address
Page Layout
Many print issues that involve headers, footers, and margins result from
confusion about Word features such as section breaks, headers and footers,
and odd and even page numbering.
To resolve page layout issues, it is important to have a general
understanding of how these features work and how they affect document
printing.
For additional information about section breaks, headers and footers, and
odd and even page numbering, click the following article number to view the
article in the Microsoft Knowledge Base:
211723 WD2000: General Information About Section Breaks
211432 WD2000: General Information About Headers and Footers
207772 WD2000: How to Create Template with Different First Page or
Different Odd and Even Headers and Footers
The following are some common page layout printing problems and suggestions
for correcting them.
Cannot Print in Landscape Orientation
If you select Landscape orientation in the Properties dialog box for the
printer instead of selecting Landscape orientation in the Word document,
you may have a problem printing in landscape orientation.
To correct this problem, set the orientation for the printer properties
back to Portrait, and then select Landscape orientation in the Page Setup
dialog box in Word.
To access the Properties dialog box for the printer, click Print on the
File menu, and then click Properties.
To select Landscape orientation in Word, follow these steps:
On the File menu, click Page Setup.
Select the Paper Size tab.
Select the setting that you want in the Apply to list.
Select Landscape for the Orientation setting, and then click OK.
If you still cannot print in landscape orientation after you verify the
settings in the printer properties and in Word, contact the manufacturer
for an updated version of the printer driver. See the "References" section
later in this article for information about contacting a third-party
vendor.
Footers Are Cut Off or Do Not Print
The footer may be cut off or may not print if it is too close to the bottom
edge of the page and subsequently falls outside the printable region for
your printer. To correct this problem, increase the From edge measurement
for the footer by following these steps:
On the File menu, click Page Setup.
On the Margins tab, select Whole document in the Apply to box.
In the Footer box, select 0.7" and then click OK.
Text Runs into Margins or Is Cut Off on Right or Left
The text may run into the paper's margins or may be cut off on either side
of the paper if you inadvertently apply a negative indent value to
paragraphs in the document. To correct this problem, set the indents back
to zero by following these steps:
Select the text that is running into the margin, or press CTRL+A to select
all text in the document.
On the Format menu, click Paragraph.
Under Indentation, select 0" for the Left and Right values, and then click
OK.
Known Issues
The following articles document known page-layout printing issues in Word
2000. If you find a match for your printing issue, click the article number
to view the article in the Microsoft Knowledge Base:
264905 WD2000: Blank Page Is Printed After You Insert Odd Page or Even Page
Section Break
198594 WD2000: Blank Page Is Printed with Different Even and Odd Headers
224639 WD2000: Using Pages Per Sheet Prints Incorrect Paper Size
244401 WD2000: Orientation Changes When Printing Multiple Pages per Sheet
282219 WD2000: Mirror Margins Are Not Printed in Sections of Document
Formatted as Landscape
224731 WD2000: Footer Text Cut Off in Print Preview When Using A4 Paper
Size
268070 WD2000: Last Page Footer Text Appears on Multiple Pages or Changes
Total Number of Pages
220474 WD2000: Scaling/Clipping Problems Using Pages Per Sheet
220531 WD2000: Problem Scaling Legal Landscape to Letter Landscape on HP
LaserJet 5si
287035 WD2000: Landscape Pages Printed on One Sheet Are Printed Side by
Side
Page Numbers
Many print issues that involve page numbers result from confusion about
Word features such as section breaks, headers and footers, and odd and even
page numbering.
To resolve these issues, it is important to have a general understanding of
how these features work and how they affect document printing.
For additional information about section breaks, headers and footers, and
odd and even page numbering, click the following article numbers to view
the articles in the Microsoft Knowledge Base:
211723 WD2000: General Information About Section Breaks
211432 WD2000: General Information About Headers and Footers
207772 WD2000: How to Create Template with Different First Page or
Different Odd and Even Headers and Footers
The following are some common page-numbering print problems and suggestions
for correcting them.
Page Number in Footer Is Cut Off or Missing
The page number in the footer can be cut off or missing if the footer is
too close to the bottom edge of the page, and the page number subsequently
falls outside the printable region for your printer. To correct this
problem, increase the From edge measurement for the footer by following
these steps:
On the File menu, click Page Setup.
On the Margins tab, select Whole document in the Apply to box.
In the Footer box, select 0.7" and then click OK.
Page X of Y Numbering Prints Incorrectly
If your "Page X of Y" numbering is printed as "Page 1 of 1," "Page 2 of 2,"
"Page 3 of 3," and so on, refer to the first two articles in the following
list of known page-numbering and page-order print issues.
Known Issues
The following articles document known page-numbering print issues in Word
2000. If you find a match for your print issue, click the article number to
view the article in the Microsoft Knowledge Base:
234287 WD2000: NumPages Field Prints Incorrect Results
189175 WD2000: Incorrect SectionPages or NumPages Field When Printed
191025 WD2000: Incorrect Pages Print with Odd/Even Print Order
191380 WD2000: Opposite Result When You Select "Odd Pages" or "Even Pages"
in Print List
211288 WD2000: Reverse Print Order Does Not Work with Epson Stylus
224662 WD2000: Page Per Sheet Order Reversed with Reverse Print Order
264905 WD2000: Blank Page Is Printed After You Insert Odd Page or Even Page
Section Break
243289 WD2000: Merge with Multiple Pages per Sheet Works for First Record
Only
267575 WD2000: LISTNUM Fields in Text Box Are Printed with Incorrect
Numbering Sequence
212316 WD2000: Can't Print Multiple Copies
224769 Calendar May Be Printed Without Month/Year Text on HP LaserJet 6P
Symbols and Text
The following are some common text and symbol print issues and suggestions
for correcting them.
Documents Print As Meaningless Symbols
If your documents print as meaningless symbols, your print issue falls
within the category of print failure. For additional information about
troubleshooting print failure, click the following article number to view
the article in the Microsoft Knowledge Base:
304422 WD2000: How to Troubleshoot Print Failure in Word 2000
Some Characters Print Incorrectly or Do Not Print
If certain characters print incorrectly or do not print at all, try
changing the font of the characters and printing again.
To change the font, follow these steps:
Using your mouse pointer, select the text or symbols.
On the Format menu, click Font.
Select a common TrueType font, such as Arial or Times New Roman, and then
click OK.
If the problem does not occur when you use a different font, the cause of
the problem is probably a damaged font or a damaged printer driver.
If another printer device is available, try to print with it to determine
whether the same problem occurs. This may quickly tell you whether the
printer driver is causing the problem.
For help with reinstalling or updating the printer driver, contact the
manufacturer. See the "References" section later in this article for
information about contacting a third-party vendor.
Note The steps in the preceding articles are comparable to the steps for
testing and reinstalling fonts in Microsoft Windows NT, Microsoft Windows
2000, and Microsoft Windows Millennium Edition.
If changing the font does not help, try this: Change the paragraph style
for the problem text to Normal, and then remove all direct formatting from
the selection. To do this, follow these steps:
Using your mouse pointer, select the text or symbols.
On the Format menu, click Style.
In the Styles list, select Normal and then click Apply.
With the text or symbols still selected, press CTRL+SPACEBAR and then press
CTRL+Q to remove all direct character formatting and paragraph formatting,
respectively.
Try again to print the document.
If the problem persists, make sure it is not specific to this particular
document. To do this, type the same characters into a new document, and
then print the document.
If you do not see the same symptoms in a different document, the document
file is probably damaged (corrupted).
For additional information about how to troubleshoot damaged documents in
Microsoft Word 2000, click the following article number to view the article
in the Microsoft Knowledge Base:
211634 How to troubleshoot damaged Word 2000 documents
Known Issues
The following articles document known text and symbol printing issues in
Word 2000. If you find a match for your print issue, click the article
number to view the article in the Microsoft Knowledge Base:
212380 WD2000: Characters Appear as Square Boxes in Printed Document
220354 WD2000: "Arial Unicode MS" Unicode Characters Are Not Printed
244483 WD2000: Bullet Appears as a Square Box in Marlett Font
209614 WD2000: Heading Style Text May Not Print on HP DeskJet 870Cxi
209879 WD2000: Different Font Colors Print As Same Color
220493 WD2000: Missing Text and Graphics on Output from LaserJet 4000/5000
with PCL 5e Driver
211354 WD2000: Text Disappears Behind Object with Wrapping Style
211426 WD2000: Unexpected Results When Printing in Master Document
212237 WD2000: "Outline Effect" Text Garbled or in All Caps When Printed
Graphics, Objects, and Pictures
The following are suggestions for correcting some common print issues that
involve graphics, objects, and pictures.
Images Are Displayed on Screen But Do Not Print
If graphics and pictures in your documents are displayed on screen but do
not print, verify the setting for Drawing objects in the Options dialog box
by following these steps:
On the Tools menu, click Options.
Select the Print tab.
Select the Drawing objects check box (if it is not already selected), and
then click OK.
For additional information about view and print settings for graphics and
pictures, click the following article number to view the article in the
Microsoft Knowledge Base:
214200 WD2000: How to Use Settings for Viewing and Printing Objects
Poor Resolution When You Print Images
If images look clear on the screen but print poorly, you may be using an
inappropriate file format.
For example, some graphic file formats are specifically designed to display
well on screen for use in Web browsers, and others are used more widely for
printing. Or, a graphic file format might work well for photographic images
but not for images with sharp color contrasts.
For additional information about graphic file formats, click the following
article numbers to view the articles in the Microsoft Knowledge Base:
272399 OFF2000: Guidelines for Selecting the Appropriate Picture Format
210396 OFF2000: Descriptions and Limitations of Graphics Filters Included
with Microsoft Office
Other graphic printing problems are specific to individual pictures or to a
particular source of pictures. Check for this by testing other images and
sources.
Page Borders Are Cut Off Or Do Not Print
If your page borders appear on screen but are cut off or missing when
printed, refer to the first article in the following list of known graphic
and picture print issues.
Known Issues
The following articles document known print issues with graphics, objects,
and pictures in Word 2000. If you find a match for your print issue, click
the article number to view the article in the Microsoft Knowledge Base:
189889 WD2000: Page Borders May Be Displayed or Printed Incorrectly
232277 WD2000: Chart or Graph Fill Pattern Prints Solid Gray
211509 WD2000: Drawing Object/AutoShape Fill Pattern Appears As Shading
220496 WD2000: Drawing Object Distorted When Printing Multiple Sheets per
Page
224629 WD2000: Gradient Fill Color Prints Outside Grouped Drawing Objects
Pasted into Word
189893 WD2000: Table with Borders and Shading Prints Slowly
211394 WD2000: Linked Picture Missing When You Open Word 6.0/95 Document
211397 WD2000: Graphic Does Not Appear or Print in a Master Document
220221 WD2000: Inconsistent Table Shading When You Use Print Zoom Option
220570 WD2000: Unexpected Behavior When You Print a Document Containing
Graphics
289725 WD2000: Watermark and WordArt Object Are Printed as a Solid Black
Block
220493 WD2000: Missing Text and Graphics on Output from LaserJet 4000/5000
with PCL 5e Driver
277013 WD2000: One Object Is Printed Twice, Replacing Another Object
250379 WD2000: Centered Table Rows in Header of Landscape-Orientation Page
Are Printed as Left-Aligned
206049 WD2000: Graphics Colors Are Printed Incorrectly on an Epson Stylus
Printer
212365 WD2000: Gray Drawing Layer Lines Printed in Black on HP LaserJet
211857 WD2000: Some Colors Are Missing When You Print to an HP Color
LaserJet
274758 OFF2000: EMF Graphics Display and Are Printed Reversed and Inverted
Check the Word Program Files and Settings
If the problem still occurs after you try the suggestions in this article,
you can check the Word settings and program files.
Check the Word options and settings by starting Word with only the default
settings. To do this, follow these steps:
Quit Word, and then quit Outlook if you are using Word as the e-mail editor.
Click Start and then click Run.
In the Run dialog box, click Browse.
In the Browse dialog box, locate WINWORD.EXE. By default, this file is in
C:\Program Files\Microsoft Office\Office.
Select WINWORD.EXE and then click Open. The file path, enclosed in
quotation marks, appears in the Run dialog box.
In the Open box, move the insertion point after the final quotation marks
in the file path.
Type a space, and then type /a.
The text in the Open box should resemble the following:
"C:\Program Files\Microsoft Office\Office\WINWORD.EXE" /a
Click OK to start Word with the /a command-line switch, and then try again
to print.
If you cannot reproduce your print issue after you start Word with its
default settings, you can resolve the problem by permanently resetting Word
to its defaults.
If the print issue continues to occur when you use the default settings in
Word, try running Detect and Repair to reinstall any missing or damaged
program files. To run Detect and Repair, follow these steps:
On the Help menu in Word, click Detect and Repair.
Click Start.
Insert the Word or Office CD-ROM if prompted, and then click OK.
Links:
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http://support.microsoft.com/default.aspx?scid=kb;EN-US;304433
HTH
This posting is provided "AS IS" with no warranties, and confers no rights.
