Problems printing publisher 2003 email newsletters in outlook -

[Waterboy]

People are enjoying the email newsletters created in publisher but we are
getting complaints when it comes to printing.

If you go to print the newsletter in outlook and do not sepcify how many
pages to print, the printer keeps printing blank pages! The record is 567
pages before they realised!

Is there are a command I am missing? Is this a glitch? If so is it an
outlook thing or a publisher thing? Is there any html code I can add the
email to allow the email programme to recognise how many pages there are?

Much oblidged

Ben Thompson

 

[Mary Sauer]

I suspect you would have better outcomes if you send your newsletter as a PDF
attachment. Are all your recipients having the printer issue?
There are free PDF converters around.
http://www.google.com/search?hl=en&q=free+pdf+converter&aq=0&oq=free+pdf+&aqi=g10

 

[Waterboy]

Thanks for the response Mary. To date the issue has only affected about 3
people of 630 but since being aware of the issue I put this at the top of
newsletter -

"We have received reports that some people who print this document from
Outlook have printed large amounts of blank pages. To be on the safe side, if
you print the newsletter, make sure you specify the amount of pages you want
to print."

I undertook a survey of readers of our small 600 membership newsletter to
see if people wanted pdf or a html newsletter. The responses overwhelmingly
supported the html newsletter format.

Once you understand the limits of the publisher functions - the newsletters
work well and have been very well recieved. The only hassle to date is the
blank page printing - it seems that outlook can't recognise when the
newsletter has finsihed and happily keeps printing.

I am sorry for being a green horn here but is there any html code you can
insert that helps outlook recognise when the newsletter has finished?

 

[Mary Sauer]

I'd advise the three folks to update their printer drivers. If this is too much
for them to understand, find out the model they own plus their operating system;
download the drivers yourself and send the file to them. Usually the files will
be small if you skip all the other stuff some of these providers want to send.
If these folks are savvy it would be best to uninstall the old driver before
installing/reinstalling.

There maybe a way to tell the printer to quit printing. Ask in the web design
forum.
http://www.microsoft.com/communitie...149-582a-4e62-8d76-f1c90f948f44&lang=en&cr=US


How to clean up printer drivers
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm