Problems receiving mail with Outlook 2007

[Gary]

I have a user that is using Outlook 2007. She's had it for about one week
and didn't have any problems until yesterday. The user has a POP account.
When downloading emails to her machine, Outlook will now stop, give an error
message with the option to send it to Microsoft, and give the option to
restart or not. This happens every time a send/receive is done. The program
stops EVERY TIME. The report that goes to Microsoft specifically mentions
the following files:

C:\DOCUME~1\dcm9\LOCALS~1\Temp\3145906.cvr

C:\DOCUME~1\dcm9\LOCALS~1\Temp\3145953.od

I ran Ccleaner, but that didn't help. I'd also like to mention that the
user is has a program called Mail Frontier. It seems to be used for Spam
control of some kind. She had been using it since she installed Outlook
2007. I don't think it's the culprit. I just have no idea why Outlook is
behaving this way. It will say that it's downloading 56 of 110 messages and
then freezes. However, all of the mail messages are still on the mail server
and NOT on the machine's hard drive.

I'd greatly appreciate it if anyone could help me with this. Thank you.

 

[Hal Hostetler [MVP P/I]]

My primary suspect here is the Spam scanner. All email scanners work by
creating a "proxy server" that downloads messages, holds them in a temporary
location while they're scanned, then forwards them on to the client. If
anything upsets this proxy service, all bets are off on what actually gets
delivered to the client. This is why you'll find tons of advice suggesting
that all email scanning be disabled. Try disabling this scanner and see if
the problem persists.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
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