Problems saving changes

[lynn]

I have clients that work with large documents and making
constant edit changes to them, as well as emailing them to
other team members for input as well. We are seeing a
problem were often, a change made to the file is not being
saved. When the file is open again, it reverts back to the
original. I first thought they were modifying this
document while working in Outlook, but they are not. The
file is saved to their C drive. The thing is, the file has
retained the same name this whole time. We're wondering if
this is the problem. It's as if modifying the file and
saving it over and over, occasionally Word is opening a
older 'version' of the document and not showing any
changes. Clients swear this only started happening once
upgraded to Office XP. They also do not like the message
that continues to pop up letting them know there is
another version of the file, and 'do they want to merge
their changes'. Can this be disabled or something ?

Using Word 2002, SP1

 

[Suzanne S. Barnhill]

It sounds as if changes are being tracked, and perhaps they are
inadvertently looking at the Original view instead of the Final. For the "Do
you want to merge changes?" issue, see
http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=107

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
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