Problems sending mail on exchange 2003

[Ben]

Hi Guys,

Dunno if this the right place but here goes nothing.

I have just started @ this new company & whilst day-to-day e-mailing is
fine, when users request generic mail accounts to be created the admin just
creates the required address & gets the mails forwarded to whomever
requested.

But, what I have done in the past & am trying to do is to create a group
accessible mail account. I have gone through the usual steps of: Create a
user with uid/mail of (e-mail address removed), & can login via OWA using the
url https://webmail.mycompany.com/exchange/groupname/ so the acount is
created ok.

Now when I change the accounts Mailbox Rights in ADUC to allow the AD
Security Group _GroupNameMailboxAccess full access & again use OWA to access
using any user whom is part of that group it works fine.

But when I set the account in entourage I can receive but not send mail
(I get error -18597). However, when I go back into ADUC & open the group
account & go to Exchange General > Delivery Options > Send On Behalf & add
the induvidual users there it works without editing the entourage account
settings.

So what's going on? Could it be an issue with the OWA/WEBDAV
configuration? The reason I am going down this road is due to the fact that
they were not even running the WEBDAV service on their server, also when
using OWA every window that launches requested for uid rather than it
caching at owa login.

Hope some or all of that makes sense!

Ben.

 

[William Smith]

Hi Guys,

Dunno if this the right place but here goes nothing.

I have just started @ this new company & whilst day-to-day e-mailing is
fine, when users request generic mail accounts to be created the admin just
creates the required address & gets the mails forwarded to whomever
requested.

But, what I have done in the past & am trying to do is to create a group
accessible mail account. I have gone through the usual steps of: Create a
user with uid/mail of (e-mail address removed), & can login via OWA using the
url https://webmail.mycompany.com/exchange/groupname/ so the acount is
created ok.

Now when I change the accounts Mailbox Rights in ADUC to allow the AD
Security Group _GroupNameMailboxAccess full access & again use OWA to access
using any user whom is part of that group it works fine.

But when I set the account in entourage I can receive but not send mail
(I get error -18597). However, when I go back into ADUC & open the group
account & go to Exchange General > Delivery Options > Send On Behalf & add
the induvidual users there it works without editing the entourage account
settings.

So what's going on? Could it be an issue with the OWA/WEBDAV
configuration? The reason I am going down this road is due to the fact that
they were not even running the WEBDAV service on their server, also when
using OWA every window that launches requested for uid rather than it
caching at owa login.

Hi Ben!

I think I understand your problem. I'll restate it just to make sure.

You're finding that you're able to connect to a "delegated" account so
long as you log in as yourself first. But you're unable to log in to the
account directly and send on its behalf. Correct?

This is normal security behavior. Group mailboxes shared by multiple
folks are a security risk if multiple people know the same password. Any
one person could send a nasty-gram to your company president or send
confidential E-mail anonymously. Group mailboxes will typically be
accessible to individuals once they log in so that their actions can be
traced later if needed. Therefore, directly logging in to the account is
restricted but accessing the account through your own login is allowed.

If I'm misunderstanding you please let me know.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>