Problems sending mail with cable vs. dial-up connection

[George]

I have a high speed cable connection in my home office and can send
and receive Entourage mail without a problem. When I travel with my
laptop and use my dial-up service, I can receive Entourage mail just
fine, but I am unable to send mail. I get a message that says: A
connection failure has occurred. Error: -23016 whenever I try to send
an email. Does anybody have any insight?

 

[Mickey Stevens]

See if your ISP has an authenticated SMTP server (it might be the same as
the one you're using). Then, change your SMTP server if needed and enable
the option in Entourage as described on the page below, and it should work.
<http://www.entourage.mvps.org/error/page.html#error-23016>

 

[Shane Hanna]

i'm having the exact same problem. i can check my e-mail using webmail,
but when i use entourage, it gives me an 'internet connect' error dialogue
that says the communications device cannot be found. entourage works
great at the office on a network, over a local hot spot connection in the
office, and at home using a wireless 80211.g router. however, it fails
everytime i have tried a dial-up connection. i tried the smtp suggestion
below, but that didn't solve the problem. i would appreciate any
suggestions that anyone may have.

 

[Herb Davis]

So do you guys change "Locations" when you switch from Networks, or do
you just powerup or wake from sleep?

 

[Guest]

I'm not sure I know what you mean by "change 'locations'".... This has
been a problem whether I wake from sleep or power the computer up.

I, too, tried the stmp authentication fix listed in the first reply message
to my query, but like Shane wrote, it did nothing to fix the problem.

I work on a PowerbookG4 with airport, using a wireless router through
my cable modem here in my home office. With that scenario, I can
send and receive mail with Entourage, with the Apple Mail program that
came with the computer, as well as my web-based Hotmail and Yahoo
accounts, all with no problems.

As soon as I take my laptop and travel and connect using my Earthlink
dial-up connection, I can receive mail with Entourage, but I cannot
send it. I can still send and receive with Mail, as well as Hotmail and
Yahoo, all without changing any settings. So, it is just trying to send
mail with Entourage while on a dial-up connection that does not
work.....

 

[Herb Davis]

Off the Apple menu, there is a item called "Location" I have setup eight
different places for me, it allows you to set different network types, I
was thinking that if you switch that too what ever one had the modem you
are using for dialup, that might help, but it sounds like the issues is
in entourage only, sorry I but I don't know entourage very well.

 

[George]

Well, folks, I found the fix to this problem -- or at least the fix to my
specific situation.

Earthlink provides both my cable connection (through TimeWarner) and
my dial-up connection. I use Entourage to manage the emails I send
and receive for my business, GBG PHOTOGRAPHY (http://
www.gbgphotography.com), with an email address of
(e-mail address removed).

I called Earthlink today to tell them of my issue, and they provided the
fix. Within Entourage, they had me go into Tools/Accounts, highlight
the account GBG PHOTOGRAPHY and hit edit, and in the account
settings to change the Sending Mail smtp server info. to:
smtpauth.earthlink.net. Then they had me open the advanced sending
options, click on the box for "smtp server requires authentication", and
then click on "log on using", and for the account ID and password just
enter my Earthlink ID and p-word.

That fixed it. I can still send and receive emails with Entourage on my
cable connection like before. But now when I use the dial-up
connection, I can send and receive emails with Entourage where I could
only receive them before.

I hope this helps somebody else out there. Thanks to all who gave
their advice.

GBG

 

[Ronny]

I've started getting more or less the same problem after I installed
Office 2004 (I was using Office X before and all working fine). The
exact message I get is "Internet Connect. The selected communication
device does not exist. Please verify your settings and try again."
I'm using a POP account via a cable connection (ADSL in Belgium). The
device that can not be found is the same one as I'm currently using to
work on the web, so what the h*@& is going on ??
Any help would be appreciated !!

Ronny