Problems sending multiple attachments

[Sue Donum]

This has been plaguing me ever since I migrated to OS X and Entourage three
months ago: Almost always when I attempt to send multiple attachments, I get
an error message (can't recall the exact wording) telling me that the e-mail
can't be sent. At first I thought it was due to the number of attachments,
or their total size, but that's not the case. The "solution" invariably is
to first compress the files into a single zip file attachment.

For example, this morning I attempted (without success) to send an e-mail
with two attachments (152K and 224K), and I couldn't, until I first combined
them into a single (308K) zipped file.

I might be inclined to believe that this problem is somehow related to the
Identity problem Diane mentioned (see "action could not be completed"
thread)...except I've been experiencing it since the very beginning.

 

[William Smith [MVP]]

This has been plaguing me ever since I migrated to OS X and Entourage three
months ago: Almost always when I attempt to send multiple attachments, I get
an error message (can't recall the exact wording) telling me that the e-mail
can't be sent. At first I thought it was due to the number of attachments,
or their total size, but that's not the case. The "solution" invariably is
to first compress the files into a single zip file attachment.

For example, this morning I attempted (without success) to send an e-mail
with two attachments (152K and 224K), and I couldn't, until I first combined
them into a single (308K) zipped file.

Hi Sue!

What types of files were you trying to send originally? Are they
possibly on Entourage's blocked attachment list? Such items would be
..exe, .scpt, .vbs files or applications or self-extracting/self-running
files.

If you can post the exact message then that would be a good start.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Sue Donum]

Hi Sue!

What types of files were you trying to send originally? Are they
possibly on Entourage's blocked attachment list? Such items would be
.exe, .scpt, .vbs files or applications or self-extracting/self-running

files.

If you can post the exact message then that would be a good start.

Plain old "business" text documents...sometimes Word, but more often (to
avoid cross-platform incompatibilities) I first convert them to PDF. Oh, and
an occasional JPEG.

Besides, if it were truly a "type of file" problem, then I shouldn't be able
to send any such documents at all. But I can...I just can't seem to send
more than one at a time. So, if I have, say, 4 documents to send, I either
have to send them as single attachments to 4 separate e-mails, or first zip
them into a single archive, and then send the archive as an attachment to a
single e-mail.

 

[Sue Donum]

No more thoughts on this?

‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹‹

 

[Sue Donum]

Hi Sue!

What types of files were you trying to send originally? Are they
possibly on Entourage's blocked attachment list? Such items would be
.exe, .scpt, .vbs files or applications or self-extracting/self-running

files.

If you can post the exact message then that would be a good start.

OK....here's the error message:

"Error: An unknown error (4362) occurred."
"Explanation: Mail could not be sent."

Now I know that 4362 suggests that I have a damaged database. However, this
error occurs even after the database has been rebuilt, and a "verify"
indicates that the database is OK. And removing and reattaching the files
doesn't remedy the problem.

One more point: It appears to occur almost always when I'm sending e-mail to
certain addresses; it seems not to happen when I'm sending e-mail to certain
others.

 

[William Smith [MVP]]

OK....here's the error message:

"Error: An unknown error (4362) occurred."
"Explanation: Mail could not be sent."

Now I know that 4362 suggests that I have a damaged database. However, this
error occurs even after the database has been rebuilt, and a "verify"
indicates that the database is OK. And removing and reattaching the files
doesn't remedy the problem.

One more point: It appears to occur almost always when I'm sending e-mail to
certain addresses; it seems not to happen when I'm sending e-mail to certain
others.

Hi Sue!

I doubt the Database Utility is 100% perfect and I'd believe you can
have corruption that it can't detect.

The best way to test is to use the Entourage menu --> Switch Identity...
command to create a new identity and set up your account again. This
creates a brand new Database. Your old one is preserved and you can get
back to it using the same command.

After switching, go into each of your accounts under Tools -->
Accounts... and set the options for your POP accounts to leave messages
on the server. This way you can still download those same messages in
you old identity.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>