Problems using Crtl F4 to close documents in Word 2003

[Colin Eyton]

I have a user who whenever she is working on a document, created from a
template, that she isnt required to save will use Ctrl F4 to close the
document, and when prompted to save any changes she will select no.

She has recently been provided with another pc, which has Office 2003
installed. Now whenever she uses Ctrl F4 to close the document, as well as
being asked to save the changes to the newly created document, she is also
asked to save the changes to the underlying template as well.

She has logged on under her own user ID onto other machines with exactly the
same setup, and the problem doesnt exist, which leads me to believe that
there is something that needs to be checked/unchecked within the Word
options, as the problem doesnt exist with any other user who has access to
this template, nor when this user uses an alternative pc . In addition I have
logged onto her pc under my own ID and have the same problem

 

[Summer]

Uncheck in Normal.dot "Prompt to Save Normal.dot"

 

[Colin Eyton]

Uncheck in Normal.dot "Prompt to Save Normal.dot"

Thanks for Summer
unfortunately the check box is already unticked for prompts to save normal
templates. Have even tried ticking it shutting word down and tehn removing it
again once word opens back up, all to no avail

 

[Graham Mayor]

This would be very bad practice as it then saves changes to normal.dot
without asking permission.
My guess is that there are some orphan temporary files screwing up the works
See http://www.gmayor.com/what_to_do_when_word_crashes.htm
Attend to those and then when prompted to save the changes, save them.
Hopefully the prompt will then go away.

--
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Graham Mayor - Word MVP


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[Colin Eyton]

Hi Graham

thanks for the suggestions, however still having the same problems.

Have now u-installed office basic 2003 and installed office SBE 2003 but
that hasn't resolved problem either. Only have the issue if the users use
CTRL F4 to close a document, any other method to close a document works fine.
Am presently using a work around of a macro assigned to a function key to
replace the CTRL F4 option

 

[Colin Eyton]

Further update on this problem. Have managed to replicate the same issue on
a further four machines using CTRL + W, in that they all wish to save to the
template that the document was based on as well as the document itself.

These 5 machines all came pre-installed with a trial for office 2007, which
was removed using add/remove programs in the control panel (O/S in WIN XP
PRO) and office 2003 either Basic or SBE editions were installed. I can only
assume that when deleting office 2007 some erroneous setting have remained on
these machines that is causing CTRL + W and/or CTRL + F4 not to function as
expected.

 

[Graham Mayor]

While I suppose that what you say is possible, it seems unlikely. I have had
the trial version of Office 2007 on this PC (now upgraded to a ful version)
and I have Word 2003 installed, and there is no interaction between them and
I cannot recreate your problem (albeit I don't have your templates).

It might be a good next plan to reset Word to startup defaults, by renaming
the Word Data key in the registry so that Word will build a new one, and
remaing the normal template to oldnormal.dot.

This and other trouble shooting tips are covered at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

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Graham Mayor - Word MVP


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[Colin Eyton]

Have reinstalled XP and Office 2003 with all updates. still have same problem
with this pc

user has accepted that she cant use this method anymore and hence I'd close
this thread, albeit unresolved

 

[Stefan Blom]

In the Customize Keyboard dialog box, is Ctrl+F4 attached to the DocClose
command?

--
Stefan Blom
Microsoft Word MVP


in message
news:[email protected]...

 

[Herb Tyson [MVP]]

If Word is started in Safe mode, does the problem still occur? Hold down
Ctrl as Word is being started, and say Yes to starting in Safe mode.
(Another diagnostic would be to start Word using the /a switch.)

A possibility... some add-ins, such as earlier versions of Adobe Acrobat
Standard or Pro, make some kind of implicit change to the underlying
template each and every time Word is started. I can't think of why this
would affect only Ctrl+F4/Ctrl+W methods for closing, but it's something
worth looking into, particularly if starting in Safe mode (or starting Word
using the /a switch) "cures" the problem.