Problems with Business Contact Manager

R

rickmc

Everyday when I login to my computer and open Outlook with Business Contact
Manager, when I open an Account or Contact my entire email inbox is showing
in the window where my history should be. All other information is gone. If
I run repair from the add/remove programs in My Computer - it repairs the
problem, but this is very time consuming. I have had to do it everyday this
week. What am I doing wrong?
 
S

SSinha

Hi,

BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack
1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1.
 

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