Problems with Clip Gallery in Office 2008

[parkernathan]

I'm trying to import a bunch of .WMF files into Clip Gallery under Office 2008 which I had under Office 2004, but when I ran my first import it had an error message trying to import a certain file. Then If I tried to import any files into it it just stood there & wouldn't import them. I tried re-starting Word & re-launching the gallery, & now the gallery crashes anytime I launch it & it asks me to send an error report to MS. I tried trashing the prefs files with no luck.

Here's the crash log:
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-02-25 19:40:57 -0600
Application Name: Microsoft Clip Gallery
Application Bundle ID: com.microsoft.ClipGallery
Application Signature: MScg
Application Version: 12.0.0.071130
Crashed Module Name: Microsoft Clip Gallery
Crashed Module Version: 12.0.0.071130
Crashed Module Offset: 0x00087b80
Blame Module Name: Microsoft Clip Gallery
Blame Module Version: 12.0.0.071130
Blame Module Offset: 0x00087b80
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x00088b80 in __mh_execute_header + 0x00087B80 (Microsoft Clip Gallery + 0x00087b80)
# 2 0x00088acc in __mh_execute_header + 0x00087ACC (Microsoft Clip Gallery + 0x00087acc)
# 3 0x000b0b64 in __mh_execute_header + 0x000AFB64 (Microsoft Clip Gallery + 0x000afb64)
# 4 0x000b125c in __mh_execute_header + 0x000B025C (Microsoft Clip Gallery + 0x000b025c)
# 5 0x000b1328 in __mh_execute_header + 0x000B0328 (Microsoft Clip Gallery + 0x000b0328)
# 6 0x000b16a0 in __mh_execute_header + 0x000B06A0 (Microsoft Clip Gallery + 0x000b06a0)
# 7 0x000799a4 in __mh_execute_header + 0x000789A4 (Microsoft Clip Gallery + 0x000789a4)
# 8 0x00011258 in __mh_execute_header + 0x00010258 (Microsoft Clip Gallery + 0x00010258)
# 9 0x00011908 in __mh_execute_header + 0x00010908 (Microsoft Clip Gallery + 0x00010908)
# 10 0x00011fbc in __mh_execute_header + 0x00010FBC (Microsoft Clip Gallery + 0x00010fbc)
# 11 0x00012250 in __mh_execute_header + 0x00011250 (Microsoft Clip Gallery + 0x00011250)
# 12 0x000146ac in __mh_execute_header + 0x000136AC (Microsoft Clip Gallery + 0x000136ac)
# 13 0x000083c8 in __mh_execute_header + 0x000073C8 (Microsoft Clip Gallery + 0x000073c8)
# 14 0x000197a0 in __mh_execute_header + 0x000187A0 (Microsoft Clip Gallery + 0x000187a0)
# 15 0x00018b88 in __mh_execute_header + 0x00017B88 (Microsoft Clip Gallery + 0x00017b88)
# 16 0x00019198 in __mh_execute_header + 0x00018198 (Microsoft Clip Gallery + 0x00018198)
# 17 0x00067288 in __mh_execute_header + 0x00066288 (Microsoft Clip Gallery + 0x00066288)
# 18 0x00067134 in __mh_execute_header + 0x00066134 (Microsoft Clip Gallery + 0x00066134)
# 19 0x9032cce0 in _gHelpers + 0x902F518C (AE + 0x00002ce0)
# 20 0x9032cbe8 in _gHelpers + 0x902F5094 (AE + 0x00002be8)
# 21 0x9032c9ec in _gHelpers + 0x902F4E98 (AE + 0x000029ec)
# 22 0x95a1ce84 in .objc_class_name_IPMDFontRange + 0x956BD344 (HIToolbox + 0x00033e84)
# 23 0x95a7c1e8 in .objc_class_name_IPMDFontRange + 0x9571C6A8 (HIToolbox + 0x000931e8)
# 24 0x95a7c134 in .objc_class_name_IPMDFontRange + 0x9571C5F4 (HIToolbox + 0x00093134)
# 25 0x95a790d0 in .objc_class_name_IPMDFontRange + 0x95719590 (HIToolbox + 0x000900d0)
# 26 0x959f0f68 in .objc_class_name_IPMDFontRange + 0x95691428 (HIToolbox + 0x00007f68)
# 27 0x959f0100 in .objc_class_name_IPMDFontRange + 0x956905C0 (HIToolbox + 0x00007100)
# 28 0x959eff1c in .objc_class_name_IPMDFontRange + 0x956903DC (HIToolbox + 0x00006f1c)
# 29 0x95a20824 in .objc_class_name_IPMDFontRange + 0x956C0CE4 (HIToolbox + 0x00037824)
# 30 0x959f13bc in .objc_class_name_IPMDFontRange + 0x9569187C (HIToolbox + 0x000083bc)
# 31 0x959f0100 in .objc_class_name_IPMDFontRange + 0x956905C0 (HIToolbox + 0x00007100)
# 32 0x95a0d0e0 in .objc_class_name_IPMDFontRange + 0x956AD5A0 (HIToolbox + 0x000240e0)
# 33 0x95a7bec4 in .objc_class_name_IPMDFontRange + 0x9571C384

 

[parkernathan]

I finally called Microsoft Tech Support & after performing a manual uninstall the problem was resolved. I found out what caused the Clip Gallery to crash was some old outdated clip art I had from years ago. Ran OK under Office 2004 but it isn't compatible with Office 2008. Oh well, that's why I have a backup PC.

 

[Eric Waldbaum [MSFT]]

Hi,
Thanks for the update and including a crash log. Could you please let me
know your machine configuration (PPC vs. Intel Mac, OS version)? Also, if
you still have the Clip Art that was causing you issues, please send it to
(e-mail address removed) (take out the NOSPAM. part). Thank you
for reporting this information.

-Eric
MacOffice Testing
Microsoft