Problems with e-mails being automatically read

[AtlanticMark]

Hi All,

My name is Mark, and I am new to this forum, one of my colleagues a
work is having problems with her e-mail in outlook 2003, when message
arrive in her inbox after about 5 minutes they automatically get marke
as read, I have tried uninstalling and then re-installing outlook
deleting the e-mail accounts and re-adding them to outook and unticke
all the reading pane options in outlook but none of these have made
difference. This has been the same for just under a week now, doe
anyone have any ideas? HELP!

 

[F.H. Muffman]

My name is Mark, and I am new to this forum, one of my colleagues at

work is having problems with her e-mail in outlook 2003, when messages
arrive in her inbox after about 5 minutes they automatically get
marked as read, I have tried uninstalling and then re-installing
outlook, deleting the e-mail accounts and re-adding them to outook and
unticked all the reading pane options in outlook but none of these
have made a difference. This has been the same for just under a week
now, does anyone have any ideas? HELP!!

What type of mail server?
Any mail sync applications, like Blackberry, installed?

 

[AtlanticMark]

Hi,

Thanks for your reply.

The server is exchange server 2007, we have also a blackberry serve
but it is installed on a seperate machine, this does however sync wit
our exchange server. That's all

 

[F.H. Muffman]

The server is exchange server 2007, we have also a blackberry server

but it is installed on a seperate machine, this does however sync with
our exchange server. That's all.

Well, try this:

Exit out of outlook. Make sure it isn't running on this users workstation.
Then, have the user load up outlook web access rather than the full Outlook
client.

Do the messages still get marked as read without reading them?

If they do, then it isn't an Outlook issue.

If they don't, start outlook by going to Start - Run - outlook /safe and
try to reproduce the problem again. If it doesn't happen, there's a plug-in
in Outlook causing it.