Problems with Entourage database.

[Joseph Chamberlain, D.D.S.]

Dear members:


Last night a message appeared on screen stating that my Entourage database
was damaged and asking if I wished to have it repaired. The same message had
appears approximately 1 week ago but I chose not to rebuild the database at
the time.

Last night after reading the message for the second time I decided to act on
it. I first backed the entire MUD folder to another disk and then proceeded
to repair the database. The process was quite time consuming (I had it done
using my 3-year old Powerbook G4) but at the end a message was displayed
stating that the repair procedure was successful.

After the database was rebuilt I launched Entourage and noticed that it
didn't not return to the same state it was in prior to the rebuilding
process. Many e-mails that had already been read were marked as not read,
the settings for my newsgroups had been lost and (worst of all) many e-mails
had been moved to different folders. Also some of the e-mails that had
already been downloaded were downloaded a second time from my mail server.

I thought the problem had been addressed but the same message that appeared
before just now appeared again stating that there is a problem with my
database. After running the database utility it failed to acknowledge any
problems and stated that the database is functioning properly.

What generated the initial message ? Is it possible that it may have been
wrong just as it is now ? In case this is what happened I would like to go
back to my backed-up database as the new one (the one after the rebuild
process) has been altered and some information has been lost.

Any ideas ?

Thank you in advance,

Joseph Chamberlain

 

[Barry Wainwright [MVP]]

Unfortunately, it is likely that the database is damaged in a way that the
rebuild routines cannot repair.

Try using the 'export' function (under the file menu) to save all he dta out
of the database. It is likely that this will fail when it comes to the data
that is most affected by the corruption. If so, you will have to resort to
dragging the messages out one folder at a time (creating 'MBOX' files).
Contacts and calendar events can be dragged out in groups of less than 200 -
use a custom view to list events in a window so they can be selected in
groups.

Once you have got as much out as possible, create a new identity (when you
select 'change identity' under the file menu, you will get 'new' button to
create a new identity).

--
BarryW
Microsoft MVP (see http://www.microsoft.com/mvp for details)
Visit the Entourage User's Weblog for hints tips & troubleshooting for
Microsoft entourage: http://www.barryw.net/weblog

From: "Joseph Chamberlain, D.D.S." <[email protected]>
Organization: Posted via Supernews, http://www.supernews.com
Newsgroups: microsoft.public.mac.office.entourage
Date: Sun, 21 Oct 2007 11:44:19 -0700
Subject: Problems with Entourage database.

Dear members:


Last night a message appeared on screen stating that my Entourage database
was damaged and asking if I wished to have it repaired. The same message had
appears approximately 1 week ago but I chose not to rebuild the database at
the time.

Last night after reading the message for the second time I decided to act on
it. I first backed the entire MUD folder to another disk and then proceeded
to repair the database. The process was quite time consuming (I had it done
using my 3-year old Powerbook G4) but at the end a message was displayed
stating that the repair procedure was successful.

After the database was rebuilt I launched Entourage and noticed that it
didn't not return to the same state it was in prior to the rebuilding
process. Many e-mails that had already been read were marked as not read,
the settings for my newsgroups had been lost and (worst of all) many e-mails
had been moved to different folders. Also some of the e-mails that had
already been downloaded were downloaded a second time from my mail server.

I thought the problem had been addressed but the same message that appeared
before just now appeared again stating that there is a problem with my
database. After running the database utility it failed to acknowledge any
problems and stated that the database is functioning properly.

What generated the initial message ? Is it possible that it may have been
wrong just as it is now ? In case this is what happened I would like to go
back to my backed-up database as the new one (the one after the rebuild
process) has been altered and some information has been lost.

Any ideas ?

Thank you in advance,

Joseph Chamberlain