Problems with opening some word doc

[Joe K]

I am currently running XP Professional and have office 2003 Professional
installed. All functions seem to operate correct ( they have been installed
for several years).

Currently, I have received several email's with attachments from a know
user. The files were all scenned by Norton to verify that they were not
infected.

When I click on the file and try and open it, word states and the file
briefly flashes onto the screen and then the entire program closes.

If I reopen the Word program, the files have been recovered. However if I
attempt to open them again the same thing happens and the program closes.

If I download the file to a thumbdrive and then use them on a different
computer using Office 2000 Professional and Word 2000, I am able to open the
file and everything works correctly.

Does anyone know what I need to do in order to get these files to open on my
computer?

 

[Terry Farrell]

Have you saved the attachment documents to your HDD first, then opened them
in Word? What version of Word are you using and what version is the sender
using?

 

[Joe K]

Thanks for your response. Yes I tried to save them to my desktop first and
then open them. The same problem arises.

I am using Word 2003 and I am not sure what version that the sender is
using. I can't keep it open long enoough to find out.

 

[Terry Farrell]

After saving to your local HDD, open Word and use File, Open, select the
document and use Open and Repair. Does that work?