problems with pop3 and smtp

[IBGVictorMLee]

Hello,

I am currently using Outlook 2k3. Recently, my outlook stopped allowing
me to receive and send emails.

Here is what I know:

As far as I can tell, nothing was installed on my computer between the
day when my Outlook was last functioning properly and the next day,
when it failed to work.

Normally, I POP3 to XXX.com and SMTP to XXX.com (for privacy reasons, I
have replaced the actual domain name with "XXX").

When I run a test email sequence, I am able to Establish Network
Connection, Find Incoming Mail Server (POP3), Find Outgoing Mail Server
(SMTP). I can NOT Log onto the Incoming Mail Server (POP3). I am told
that the pop3 and smtp servers can not be found.

I have tried checking the SSH protocols, and they are just as they
should be. I have also verified that I have the correct domain names
and that they are pingable through a command prompt (all fine, there).

I have tried changing passwords - that is not the issue. I have tried
System Restores, but this has done nothing (I do know that I can no
longer do a System Restore under Normal Mode, but only with Safe Mode).


I have run Spybot and cleaned my registry as far as I know how to,
using that program. Still have my problem.

If I go to another computer and input the SAME details into an
identical Outlook 2k3 system, I AM able to download and send messages
fine.

If I try to POP3 or SMTP to another account on the XXX.com domain (or a
gmail account which worked before), the system will NOT operate.

I have tried reinstalling the Outlook 2k3 software from scratch and
then importing my .pst files, but this makes no difference. I have
tried downloading Mozilla Thunderbird, and that software can not POP3,
either, apparently.

I do know that in Safe Mode with Networking, I AM able to download my
messages (did not try sending), but the testing of the account through
Outlook 2k3's test message option still shows an error logging on to
the incoming server (POP3). When I reboot the system in Normal Mode,
though, the same problems arise. I can see it receiving up to 50%
before it notifies me of an error.

Anybody have any ideas why such a problem may have arisen and what I
can do about it?

Thanks!

-Victor

 

[Lanwench [MVP - Exchange]]

In

Hello,

I am currently using Outlook 2k3. Recently, my outlook stopped
allowing me to receive and send emails.

Here is what I know:

As far as I can tell, nothing was installed on my computer between the
day when my Outlook was last functioning properly and the next day,
when it failed to work.

Normally, I POP3 to XXX.com and SMTP to XXX.com (for privacy reasons,
I have replaced the actual domain name with "XXX").

When I run a test email sequence, I am able to Establish Network
Connection, Find Incoming Mail Server (POP3), Find Outgoing Mail
Server (SMTP). I can NOT Log onto the Incoming Mail Server (POP3). I
am told that the pop3 and smtp servers can not be found.

I have tried checking the SSH protocols, and they are just as they
should be. I have also verified that I have the correct domain names
and that they are pingable through a command prompt (all fine, there).

I have tried changing passwords - that is not the issue. I have tried
System Restores, but this has done nothing (I do know that I can no
longer do a System Restore under Normal Mode, but only with Safe
Mode).


I have run Spybot and cleaned my registry as far as I know how to,
using that program. Still have my problem.

If I go to another computer and input the SAME details into an
identical Outlook 2k3 system, I AM able to download and send messages
fine.

If I try to POP3 or SMTP to another account on the XXX.com domain (or
a gmail account which worked before), the system will NOT operate.

I have tried reinstalling the Outlook 2k3 software from scratch and
then importing my .pst files,

Oops - don't do that!

but this makes no difference. I have
tried downloading Mozilla Thunderbird, and that software can not POP3,
either, apparently.

Then this is not an Outlook issue - this is a communications
issue/networking problem.

I do know that in Safe Mode with Networking, I AM able to download my
messages (did not try sending), but the testing of the account through
Outlook 2k3's test message option still shows an error logging on to
the incoming server (POP3). When I reboot the system in Normal Mode,
though, the same problems arise. I can see it receiving up to 50%
before it notifies me of an error.

Anybody have any ideas why such a problem may have arisen and what I
can do about it?

Thanks!

-Victor

I suspect you have a software firewall app running that is blocking this
traffic. It won't be the Windows firewall, as that doesn't block outbound
traffic. You may have antivirus software or a 'security suite' doing it. The
fact that you can communicate with the server in safe mode indicates that
there's something loading up in normal mode that's preventing it.

 

[IBGVictorMLee]

Thank you for your assistance! I am actually in the process now of
verifying that the right ports are accessible and that my (Norton)
antivirus/firewall system is not causing the issue. I was also
cross-comparing my services and processes running in Safe and Normal
mode...still have not identified all the issues yet.

Do you know if, or have ever heard of, Norton auto-updating itself with
something that will block outgoing ports/information?

Thanks,

Victor

 

[DL]

Norton can do all sorts of things, which is why I no longer use it

 

[Lanwench [MVP - Exchange]]

In

Thank you for your assistance! I am actually in the process now of
verifying that the right ports are accessible and that my (Norton)
antivirus/firewall system is not causing the issue. I was also
cross-comparing my services and processes running in Safe and Normal
mode...still have not identified all the issues yet.

Do you know if, or have ever heard of, Norton auto-updating itself
with something that will block outgoing ports/information?

I wouldn't put it past them.

 

[Chuck Davis]

I suggest that you download the free AVG anti-virus http://free.grisoft.com
to your hard drive, uninstall Norton (all of it), then install AVG and turn
on the Windows XP firewall.