Problems with Send Function in Outlook 2007

[Lady Veteran]

My computer is running Windows XP and I recently upgraded Outlook from
2003 to 2007. I can receive mail fine but cannot send in any of my
accounts. I have tried SSL and non SSL ports and nothing works. I have
checked the pop and smtp addresses and both are correct.

Any ideas on what I can do to fix this?

Thanks

 

[VanguardLH]

My computer is running Windows XP and I recently upgraded Outlook from
2003 to 2007. I can receive mail fine but cannot send in any of my
accounts. I have tried SSL and non SSL ports and nothing works. I have
checked the pop and smtp addresses and both are correct.

Any ideas on what I can do to fix this?

"cannot send"
And what does that mean? That absolutely nothing happens on your
computer (no dialogs, no popups, no errors, just nothing) but you assume
that the send operation never started or it didn't complete correctly?
Just HOW do you know Outlook "cannot send"? There isn't an error
message issued by Outlook that tells you about the problem? If you
can't send, it's because Outlook said something. What did it say?

 

[Lady Veteran]

"cannot send"
And what does that mean? That absolutely nothing happens on your
computer (no dialogs, no popups, no errors, just nothing) but you assume
that the send operation never started or it didn't complete correctly?
Just HOW do you know Outlook "cannot send"? There isn't an error
message issued by Outlook that tells you about the problem? If you
can't send, it's because Outlook said something. What did it say?

It says that Outlook cannot send the message because it cannot reach
the SMTP server. I have checked the pop and SMTP addresses, etc. run
repair functions and nothing seems to help.

 

[VanguardLH]

It says that Outlook cannot send the message because it cannot reach
the SMTP server. I have checked the pop and SMTP addresses, etc. run
repair functions and nothing seems to help.

I'll assume that you specified hostnames (e.g., smtp.gmail.com) instead
of IP addresses (e.g., 74.125.113.109).

Go into Outlook's account definition, highlight the SMTP server's
hostname, and paste into a command shell (cmd.exe) to run:

nslookup <smtphostname>

Does that come up with an IP address? If that works, in the same
command shell, run:

tracert <smtphostname>

Can your computer trace a network route to the SMTP mail server? If
that works, see if the SMTP e-mail server is responding by running the
following in the command shell:

telnet <smtpostname> <port>

where <port> is the port number you specified in the Outlook account to
use when connecting to SMTP e-mail server. If SSL is used for the
connection, you cannot use telnet to connect.

You never mentioned what SMTP mail host was specified in the error
message from Outlook. In Outlook's account definition, what is the mail
host (by hostname), the port number, and if SSL is enabled. Also check
for other options, like whether or not SPA (secure password auth) is
enabled in the Outlook account and if Outlook reuses the POP login
credentials or if they are separately specified in the Outlook account.