Problems with Word 2002 since opening Word 2000 file

[Felicia]

I have Windows XP and Word 2002. Recently I downloaded a
file that was saved in a Word 2000 format. I'm not sure
what format I saved it in. Since then, my Word screen
doesn't look the same--the menu bar, tool bar, etc are in
a different format. In the corner of each page is an "L"
and backwards "L" shape. When I opened Words, I received
a message stating the Word 2002 could not be found and to
insert the installation CD.

Can someone help me?

Thanks,
Felicia

 

[Suzanne S. Barnhill]

Go to Start | Programs | Microsoft Office Tools | Microsoft Office XP
Language Settings and disable support for all Asian languages (this
evidently rode in on the W2k doc).

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Raghu]

Hi Felicia,
Try to search for file name "NORMAL.DOT" and delete the
file.

 

[Suzanne S. Barnhill]

This will likely not help, and it is very bad advice. Deleting Normal.dot
causes users to irretrievably lose all their customizations. We therefore
recommend *renaming* Normal.dot if necessary.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.