Problems with Word 2004 for Mac

[Hayden]

I recently purchased an apple powerbook G4 (currently running OS X
10.3.7) and installed Microsoft Office 2004 student and teacher without
any problems. After a couple of months of trouble free use, Word has
started crashing when I try to open any word documents. When trying to
open straight from finder, or through Word, it simply stops responding
and displays the 'spinning wheel of doom' before I've even selected a
document. All other Office products (ie. excel, powerpoint) are running
fine.

Does anybody have any clues as to why this is happening?

 

[John McGhie [MVP - Word and Word Macintosh]]

There's not quite enough detail there to be diagnostic. I would suspect a
corrupted font as my first guess.

1) Reboot

2) repair disk permissions

If they do not fix it, carefully follow the procedures here:

http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm

Cheers

I recently purchased an apple powerbook G4 (currently running OS X
10.3.7) and installed Microsoft Office 2004 student and teacher without
any problems. After a couple of months of trouble free use, Word has
started crashing when I try to open any word documents. When trying to
open straight from finder, or through Word, it simply stops responding
and displays the 'spinning wheel of doom' before I've even selected a
document. All other Office products (ie. excel, powerpoint) are running
fine.

Does anybody have any clues as to why this is happening?

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 4 1209 1410

 

[matt neuburg]

I recently purchased an apple powerbook G4 (currently running OS X
10.3.7) and installed Microsoft Office 2004 student and teacher without
any problems. After a couple of months of trouble free use, Word has
started crashing when I try to open any word documents. When trying to
open straight from finder, or through Word, it simply stops responding
and displays the 'spinning wheel of doom' before I've even selected a
document. All other Office products (ie. excel, powerpoint) are running
fine.

Does anybody have any clues as to why this is happening?

No, but here's a quick and easy thing to do: make a new User (at system
level) and see if Word works okay when you are logged in as that User.
If so, then you know the problem is limited to the old User. m.

 

[Hayden]

Thanks for the advice. Probem solved.

Cheers