Problems with Word2003

[EdK]

I see similar problems with Word 2003 and network printers and I suspect that
this will be a frequent thread.
A friend of mine has the following scenario:
Windows 98SE with an attached HP3847 printer via USB is "Network Shared"
4 port switch/firewall
HP ZD8000 laptop with Windows XP SP2 and Office 2003 with latest updates.
Dell D600 Windows XP with Office XP SP3

Original problem.
Setting default printer to the Networked HP3847 caused major problems with
Word and Excel on the ZD8000.
Word continually looped and crashed after a single paste from a web page.
Just restarting word would crash in 15 seconds.
Excel would refuse to open an older worksheet from the Win98 machine.
Outlook express on the ZD8000 had absolutely no problems printing on the
Win98 shared printer.
After numerous attempts, the problem was traced to an HPZPMxxx.DLL file in a
\3\ directory off of the system32 tree. Renaming the file would allow Word
and Excel to work correctly, but then the printer was unavailable. I'm not
positive as to the numeric value after the ZPM but it may have been 310.

The Dell D600 with Office XP had no problems with the printer with Word 2002
or Excel 2002, but it was never set as a default printer.

A subsequent re-install of the printer driver on the ZD8000 has allowed Word
2003 to not crash and Excel 2003 to load the problem worksheet. Word 2003 is
unable to print on this network printer with an error the the printer is
unavailable (yes, it is the network printer that was selected, and not the
local printer). Excel also gives a strange error about 'not enough memory'
when attempting to use the same printer.
Outlook express on the ZD8000 still has no problems printing to that same
network printer.
Office Update has been executed, so all of the latest and greatest are
applied.

Hp seems to think that there isn't a problem with this printer driver and
are pointing the finger back at Microsoft.
The module that caused the crash HPZPMxxx.DLL seems to be a user interface
Printer properties file.
During one of the re-install printer driver steps, the printer properties
had one tab that appeared to be in Hebrew, but this has not been seen since.

What exactly are Word 2003 and Excel 2003 attempting to do with the printer?
Is there a patch to remedy this behavior?
Are we doomed to all have local printers?

 

[TF]

Word MUST see a printer to work correctly; so the laptop must have a locally
installed printer driver - even though it doesn't have a locally attached
printer. Install the printer driver and that will resolve the problems.

BTW after so many problems, clear out the abandoned files: see
http://www.gmayor.com/what_to_do_when_word_crashes.htm



:I see similar problems with Word 2003 and network printers and I suspect
that
: this will be a frequent thread.
: A friend of mine has the following scenario:
: Windows 98SE with an attached HP3847 printer via USB is "Network Shared"
: 4 port switch/firewall
: HP ZD8000 laptop with Windows XP SP2 and Office 2003 with latest updates.
: Dell D600 Windows XP with Office XP SP3
:
: Original problem.
: Setting default printer to the Networked HP3847 caused major problems with
: Word and Excel on the ZD8000.
: Word continually looped and crashed after a single paste from a web page.
: Just restarting word would crash in 15 seconds.
: Excel would refuse to open an older worksheet from the Win98 machine.
: Outlook express on the ZD8000 had absolutely no problems printing on the
: Win98 shared printer.
: After numerous attempts, the problem was traced to an HPZPMxxx.DLL file in
a
: \3\ directory off of the system32 tree. Renaming the file would allow Word
: and Excel to work correctly, but then the printer was unavailable. I'm not
: positive as to the numeric value after the ZPM but it may have been 310.
:
: The Dell D600 with Office XP had no problems with the printer with Word
2002
: or Excel 2002, but it was never set as a default printer.
:
: A subsequent re-install of the printer driver on the ZD8000 has allowed
Word
: 2003 to not crash and Excel 2003 to load the problem worksheet. Word 2003
is
: unable to print on this network printer with an error the the printer is
: unavailable (yes, it is the network printer that was selected, and not the
: local printer). Excel also gives a strange error about 'not enough memory'
: when attempting to use the same printer.
: Outlook express on the ZD8000 still has no problems printing to that same
: network printer.
: Office Update has been executed, so all of the latest and greatest are
: applied.
:
: Hp seems to think that there isn't a problem with this printer driver and
: are pointing the finger back at Microsoft.
: The module that caused the crash HPZPMxxx.DLL seems to be a user interface
: Printer properties file.
: During one of the re-install printer driver steps, the printer properties
: had one tab that appeared to be in Hebrew, but this has not been seen
since.
:
: What exactly are Word 2003 and Excel 2003 attempting to do with the
printer?
: Is there a patch to remedy this behavior?
: Are we doomed to all have local printers?
:
:

 

[EdK]

I take it that this is a significant change from Word 2002 which I use on my
'assigned' work laptop and almost always have my default printer set to a
network printer on a print server on a different subnet. I have never seen
this level of problem with 2002 or earlier versions of Word/Excel. In fact,
on my Dell, I didn't assign a local printer (Laserjet 1100 or Adobe PDF)
until I needed to print out a file at a church meeting or when I installed
Acrobat 6.0.

 

[TF]

Word needs to see a printer in order to layout a table. Every printer has
different characteristics - these often vary for the same printer depending
on the OS and driver used. This problem did happen in Word XP, but it has
been a more frequent problem in W2003. However, it is inconsistent (some
users don't have the problem, some do). Installing a local printer driver
resolves the problem.

Terry

:I take it that this is a significant change from Word 2002 which I use on
my
: 'assigned' work laptop and almost always have my default printer set to a
: network printer on a print server on a different subnet. I have never seen
: this level of problem with 2002 or earlier versions of Word/Excel. In
fact,
: on my Dell, I didn't assign a local printer (Laserjet 1100 or Adobe PDF)
: until I needed to print out a file at a church meeting or when I installed
: Acrobat 6.0.
:
: "TF" wrote:
:
: > Word MUST see a printer to work correctly; so the laptop must have a
locally
: > installed printer driver - even though it doesn't have a locally
attached
: > printer. Install the printer driver and that will resolve the problems.
: >
: > BTW after so many problems, clear out the abandoned files: see
: > http://www.gmayor.com/what_to_do_when_word_crashes.htm
: >
: > --
: > Terry Farrell - Word MVP
:
: >
: > : > :I see similar problems with Word 2003 and network printers and I
suspect
: > that
: > : this will be a frequent thread.
: > : A friend of mine has the following scenario:
: > : Windows 98SE with an attached HP3847 printer via USB is "Network
Shared"
: > : 4 port switch/firewall
: > : HP ZD8000 laptop with Windows XP SP2 and Office 2003 with latest
updates.
: > : Dell D600 Windows XP with Office XP SP3
: > :
: > : Original problem.
: > : Setting default printer to the Networked HP3847 caused major problems
with
: > : Word and Excel on the ZD8000.
: > : Word continually looped and crashed after a single paste from a web
page.
: > : Just restarting word would crash in 15 seconds.
: > : Excel would refuse to open an older worksheet from the Win98 machine.
: > : Outlook express on the ZD8000 had absolutely no problems printing on
the
: > : Win98 shared printer.
: > : After numerous attempts, the problem was traced to an HPZPMxxx.DLL
file in
: > a
: > : \3\ directory off of the system32 tree. Renaming the file would allow
Word
: > : and Excel to work correctly, but then the printer was unavailable. I'm
not
: > : positive as to the numeric value after the ZPM but it may have been
310.
: > :
: > : The Dell D600 with Office XP had no problems with the printer with
Word
: > 2002
: > : or Excel 2002, but it was never set as a default printer.
: > :
: > : A subsequent re-install of the printer driver on the ZD8000 has
allowed
: > Word
: > : 2003 to not crash and Excel 2003 to load the problem worksheet. Word
2003
: > is
: > : unable to print on this network printer with an error the the printer
is
: > : unavailable (yes, it is the network printer that was selected, and not
the
: > : local printer). Excel also gives a strange error about 'not enough
memory'
: > : when attempting to use the same printer.
: > : Outlook express on the ZD8000 still has no problems printing to that
same
: > : network printer.
: > : Office Update has been executed, so all of the latest and greatest are
: > : applied.
: > :
: > : Hp seems to think that there isn't a problem with this printer driver
and
: > : are pointing the finger back at Microsoft.
: > : The module that caused the crash HPZPMxxx.DLL seems to be a user
interface
: > : Printer properties file.
: > : During one of the re-install printer driver steps, the printer
properties
: > : had one tab that appeared to be in Hebrew, but this has not been seen
: > since.
: > :
: > : What exactly are Word 2003 and Excel 2003 attempting to do with the
: > printer?
: > : Is there a patch to remedy this behavior?
: > : Are we doomed to all have local printers?
: > :
: > :
: >
: >
: >