Producer preload hangs on dialup

[Lucas Soler]

When I dialup to the preload page, IE hangs after a few minutes. Here are
some facts:
- When hanging, IE progress bar is full, and no data is being transmitted
from the Internet.
- Task Manager shows system idle 99%
- Can toggle to other apps, but not back to IE
- Once this happens, if I right-click on the IE app button on the task bar,
it reinstates the preload and data is transmitted.
- Seems to work fine on LAN connection.

Any idea what could be causing this?

 

[Brian Sullivan]

When I dialup to the preload page, IE hangs after a few minutes. Here are
some facts:
- When hanging, IE progress bar is full, and no data is being transmitted
from the Internet.
- Task Manager shows system idle 99%
- Can toggle to other apps, but not back to IE
- Once this happens, if I right-click on the IE app button on the task bar,
it reinstates the preload and data is transmitted.
- Seems to work fine on LAN connection.

Any idea what could be causing this?

There is some issue with preload generally that a number of users have
experienced (not just dial up) -- I am not sure of the root cause though
loads of large graphic files (and perhaps .png files) are suspect. Maybe
the slower connection exacerbates the problem.

I just avoid the preload altogether -- as I find it annoying even when it
works as designed (but all my productions are designed for CD/Broadband
delivery).

 

[Lucas Soler]

I need a way to use the preload. I noticed that IE continues the preload
after I right click on the application icon on the bottom bar. Any ideas?

 

[Brian Sullivan]

I need a way to use the preload. I noticed that IE continues the preload
after I right click on the application icon on the bottom bar. Any ideas?

Does avoiding the preload apparently solve the problem?

 

[Lucas Soler]

Yes, it resolves that problem, but won't viewers experience a delayed media
playing?

 

[Brian Sullivan]

Yes, it resolves that problem, but won't viewers experience a delayed media
playing?

Media playing and buffering is not affected by the preload -- what is
preloaded is the html and ppt object components.

Moving from slide to slide, template changes could experience some visual
delay while the components load. I have found that the delay caused by the
preload (which is long -- to the point of excessive) is worse than the
delay between slide changes at least for my productions but this is
definitely a YMMV situation.

Viewing Producer productions over dial up is a bit of a lost cause in my
opinion unless they are very carefully crafted to work well for low
bandwidth. That however makes the broadband bandwidth viewer's experience
not optimum.

 

[Brian Sullivan]

Yes, it resolves that problem, but won't viewers experience a delayed media
playing?

AFAIK any delay in media starting because of buffering will still happen --
the preload feature is just for non media browser objects.