-----Original Message-----
Not sure about support for the Home Use program since it is so very new.
Have you tried searching the Microsoft support site for the keywords "Home
Use Program" or Software Assurance? They may have a separate support option
that is not currently listed since the program is so new.
I will also look into it on my end and let you know what my contacts tell
me.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.
After searching google.groups.com and finding no answer,
(e-mail address removed) asked:
| Yes, I was able to purchase the software through my
| employer, since I use a licensed copy of MS Office on my
| business laptop. The cd container says Microsoft Home Use
| Program.
|| -----Original Message-----
|| Did you say that this software came from your employer? Is it under
|| the Software Assurance Home Use policy?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After searching google.groups.com and finding no answer,
|| (e-mail address removed) asked:
||
||| Yes, my connection is set to LAN. The only options are
||| LAN, phone line or IE or 3rd party dialer. I run cable
||| internet. As I mentioned in my thread, OE and Outlook
||| 2000 work\worked fine, but not '03. Can you help me in
||| understanding how I can post an incident to MS Tech
||| Support? Thanks
|||| -----Original Message-----
|||| One last stab then -
||||
|||| Is your connection set to LAN on your account Properties?
||||
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. Due
|||| to the (insert latest virus name here) virus, all mail sent to my
|||| personal account will be deleted without reading.
||||
|||| After searching google.groups.com and finding no answer,
|||| (e-mail address removed) asked:
||||
||||| The format requested is the PID and the format is xxxxx-
||||| xxx-xxxxxxx-xxxxx. I know I'm entering it correctly. I
||||| purchased Office 2003 through a program in place between
||||| my emplyere and MS. DOn't know if that makes a difference.
|||||
||||| As for my problem, I've pasted the complete newsgroup
||||| posts that outline the problem and responses from the MS
||||| MVP. Bottom line, Outlook 03 will not send\receive
||||| automatically at startup:
||||| ***************************************
||||| I give up then.
||||| I cannot tell what is wrong with your setup.
||||| If you have no srs file, you have not configured a
||||| Send/Receive group
||||| successfully.
|||||
||||||| -----Original Message-----
||||| No, not the name of your Email account. The name of your
||||| Profile when you create it from Control Panel > Mail
||
||||| Show Profiles...
||||| Here is information on renaming srs files:
|||||
http://support.microsoft.com/default.aspx? scid=kb;en-
||||| us;284312&Product=ol2002
|||||| --
||||| Russ Valentine
||||| [MVP-Outlook]
||||| (e-mail address removed)> wrote in message
||||| ||||| no, I did not know about renaming srs files. Is srs the
||||| file extension? I did a search and cannot find any
||||| files with an srs ext. Is there a knowledgebase article
||||| that
||||| describes the process? And yes, I did change the
||||| profile to a unique name. I assume your talking about
||||| General
||||| name of my email account under Internet E-Mail
||||| Settings?thanks
||||||||| -----Original Message-----
||||| Did you rename all srs files and give the profile a
||||| unique name?
|||||
||||| Russ Valentine
||||| [MVP-Outlook]
||||| (e-mail address removed)> wrote in message
||||| ||||| Russ,
|||||
||||| My connection type is local area network, and yes, I
||||| did rebuild my mail profile from scratch and deleted the
||||| old one. Still no send\receive at startup. Not sure
||||| where to turn. Strange that Outlook2000 and Outlook
||||| Express
||||| both worked fine (OE still works).
||||| -----Original Message-----
||||| You never said what your connection type was.
||||| Did you create a new profile from scratch?
|||||
||||| Russ Valentine
||||| [MVP-Outlook]
||||| (e-mail address removed)> wrote in
||||| message
||||| ||||| This is getting quite frustrating. I checked all
||||| of thelisted suggestions as to how to fix the problem.
||||| My polling is set to 10 minutes. I'm not working
||||| offline. I went through both article suggestions, I
||||| rebuilt
||||| my mail account from scratch and I disabled my firewall,
||||| all to no avail.Outlook will still not send and receive
||||| at start up. I also uninstalled and reinstalled. I also
||||| tried to post the problem to MS via Support but for some
||||| reason my product number is not accepted, even though I
||||| just bought and installed the MS Office 2003. Any more
||||| suggestions?
|||||
||||| -----Original Message-----
||||| In general, here are the reasons automatic
||||| polling might
||||| fail in Outlook: 1. You have created an unrealistic
||||| polling
||||| interval. Many users set their polling interval to 1
||||| minute thinking they will
||||| be downloading mail continuously as it arrives. Such
||||| settings are
||||| not recommended. They put an unnecessary strain on mail
||||| servers and can
||||| create conflicting polling requests that can damage your
||||| Send/Receive
||||| Group or even your account settings. 10 minutes is the
||||| recommended minimum.
||||| 2. While exiting Outlook, you inadvertently set
||||| your profile to Work Offline this option is immediately
||||| above the Exit
||||| command in the File menu). 3. You have a damaged
||||| Send/Receive Group as
||||| documented here:
|||||
|||
|
http://support.microsoft.com/support/kb/articles/q312/3/36
||||| .asp
||||| 4. You have overridden your Send/Receive Group settings
||||| as documented here:
|||||
|||
|
http://support.microsoft.com/support/kb/articles/q320/8/36
||||| .asp
||||| 5. Your mail account settings are corrupt. Recreate
||||| your mail account from scratch.
||||| 6. Firewall software is blocking your transmission.
||||| Disable your Firewall temporarily to see if automatic
||||| polling is
||||| restored.
|||||
||||| Russ Valentine
||||| [MVP-Outlook]
||||| (e-mail address removed)> wrote in
||||| message
||||| ||||| Here is the article I refered to. My mail account
||||| type is POP\SMPT and I connect via a cable modem (is
||||| that what you mean?) Thanks SYMPTOMS When you start
||||| Microsoft Outlook, Outlook does
||||| not automatically perform a send and receive operation
||||| to download messages from the server. CAUSE This behavior
||||| can occur because of a damaged
||||| Send/Receive group within Outlook.
||||| RESOLUTION
||||| To resolve this behavior, create a new Send/Receive
||||| group in Outlook:
||||| On the Tools menu, point to Send/Receive Settings,
||||| and then click Define Send/Receive Groups
||||| Under Group Name, click the group, and then
||||| click Copy. Under Send/Receive Group Name, type the new
||||| group name, and then click OK.
||||| Under Group Name, click the old group name.
||||| Under both When Outlook is Online and When
||||| Outlook is Offline, click to clear the check box for
||||| Include this group in Send/Receive (F9).
||||| Click Close. Quit Outlook, and then restart Outlook.
|||||| -----Original Message-----
||||| Your provided no information that would permit an
||||| answer.To what "bulletin" are you referring?
||||| What are your mail account types and
||||| connection types?
|||||| Russ Valentine
||||| [MVP-Outlook]
||||| "Walt" (e-mail address removed)>
||||| wrote
||||| in
||||| message
||||| |||||
[email protected]...
||||| When I start Outlook 2003, I have to click the
||||| send\receive button to receive email. I followed
||||| the bulletin that had me copy the current Send\Receive
||||| group, but that has had no affect. Any other suggestions
||||| to
||||| fix the problem? Thanks
|||||
||||| ***************************************************
|||||| -----Original Message-----
|||||| What format is being requested? The installation ID used to
|||||| start the install or the PID from Help->About? If the PID has
|||||| OEM in it, Microsoft does not offer support - you will need to
|||||| go the OEM from whom you purchased your machine for assistance.
||||||
|||||| By the way, what is the problem you are trying to resolve?
||||||
||||||
|||||| --
|||||| Milly Staples [MVP - Outlook]
||||||
|||||| Post all replies to the group to keep the discussion intact. Due
|||||| to the (insert latest virus name here) virus, all mail sent to my
|||||| personal account will be deleted without reading.
||||||
|||||| After searching google.groups.com and finding no answer,
|||||| (e-mail address removed) asked:
||||||
||||||| I have been trying to resolve a problem with Outlook
||||||| 2003. I have been given several suggested fixes for the
||||||| problem by an MS tech via a newsgroup. He cannot resolve
||||||| the problem for me, so I am trying to submit an online
||||||| tech support incident. However, each time I try, and
||||||| enter my product id for MS Office 2003, purchased a
||||||| couple of weeks ago, I keep getting asked to enter the
||||||| product id in the correct format, which I have done
||||||| numerous times. How can I get this resolved so that I can
||||||| submit an online support request? Thanks
||||||
||||||
|||||| .
||||
||||
|||| .
||
||
|| .
.
