Product key does not work - new computer, pre-installed trial vers

[Joe]

I have a new computer, pre-installed trial version, I have triple checked
the product key - I ordered another key, again the key does not work - what
do I do now?

 

[Gordon]

I have a new computer, pre-installed trial version, I have triple checked
the product key - I ordered another key, again the key does not work -
what
do I do now?

Have you thought about the fact that the pre-installed trial may have been
activated more than 60 days ago? The trial is only for 60 days....

 

[Joe]

Yes, in fact all this happenned within days after I bought the Vista HP
machine.

 

[Gordon]

Yes, in fact all this happenned within days after I bought the Vista HP
machine.

What I am saying is that the trial may have been activated more than 60 days
BEFORE you bought the machine....

 

[Joe]

Got it - but I bought it boxed, new, straight from the store. If, however,
your scenatio is true - what are my options?

 

[Gordon]

Got it - but I bought it boxed, new, straight from the store. If,
however,
your scenatio is true - what are my options?

Unfortunately I don't really know - the only thing you could try is to
uninstall, remove EVERY trace of Office 2007 from the registry, download a
new copy with new key and install and activate.

 

[Joe]

I am afraid your scenario may right - the whole thing may going back to the
store for a new box or staying with my old box and something I know that
works without wasting a lot more of my time. Gordon, thanks for your help!

 

[Gordon]

I am afraid your scenario may right - the whole thing may going back to the
store for a new box or staying with my old box and something I know that
works without wasting a lot more of my time. Gordon, thanks for your help!

Well unless you really need Outlook, might I suggest a look at version 2.2
of Open Office?
www.openoffice.org - it's free and is MS Office compatible.

 

[Joe]

Great, so if I understand you correctly, it will work on Vista and be
compatible with my XP Office 2003 files?

 

[Gordon]

Great, so if I understand you correctly, it will work on Vista and be
compatible with my XP Office 2003 files?

Yes. The only problem you might have is if you use complicated formatting in
Word documents and macros in Excel...otherwise you won't notice a lot of
difference...

 

[JG]

"C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\ASST\Assistant.msi is on a network
resource that is unavailable" is an error message I get when I try to remove
Office Trial. Then I get " The (above path) cannot be found. Verify that you
have access to this location and try again, or try to find the installation
package "assistantsetup.msi in a folder from which you can install the
product office 2003 trial assistant."

I serched for this file or folder in windows on the machine and it could not
be found. I have a brand new Vaio with windows XP. How can I remove this
program so Office Small Business Edition 2006 can accept it's key code? Or is
there another way to get it to accept the key code?
Thanks.

 

[Joe]

Super, you made my day!

Yes. The only problem you might have is if you use complicated formatting in
Word documents and macros in Excel...otherwise you won't notice a lot of
difference...

 

[Gordon]

"C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\ASST\Assistant.msi is on a network
resource that is unavailable" is an error message I get when I try to
remove
Office Trial. Then I get " The (above path) cannot be found. Verify that
you
have access to this location and try again, or try to find the
installation
package "assistantsetup.msi in a folder from which you can install the
product office 2003 trial assistant."

I serched for this file or folder in windows on the machine and it could
not
be found. I have a brand new Vaio with windows XP. How can I remove this
program so Office Small Business Edition 2006 can accept it's key code? Or
is
there another way to get it to accept the key code?
Thanks.

Start a new thread - this is a completely different problem to the one under
discussion....

 

[Bob Buckland ?:-\)]

Hi Joe,

You shouldn't need a product key for Office 2007 except to install it. Activation is a separate process after installation. You
may want to search for the (probably hidden) file file
opa12.dat and recycle it then try the activation process again in the Office 2007 trial. If it was a case of it being expired
then the alternate scenarios that Gordon mentioned could be needed.

=============
I am afraid your scenario may right - the whole thing may going back to the
store for a new box or staying with my old box and something I know that
works without wasting a lot more of my time. Gordon, thanks for your help! >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Joe]

Hi Bob,

Office 2007 came pre-installed but every time I go to use an application
such as Word it asks for the product key, which has never worked - one on the
machine or new one.