Product key on Student Office

[Ellie]

Is it possible to delete a product key from a computer that we no longer have access to, similar to deauthorizing itunes accounts? My daughter gave away her old ibook which must still have one of the registration keys. She now gets the message that she is already using Word and gets a forced quit. Other than buying a new copy of Office, is there anything we can do? Thanks.

 

[Diane Ross]

Is it possible to delete a product key from a computer that we no longer have
access to, similar to deauthorizing itunes accounts? My daughter gave away her
old ibook which must still have one of the registration keys. She now gets the
message that she is already using Word and gets a forced quit. Other than
buying a new copy of Office, is there anything we can do? Thanks.

The keys are only talking to other computers on your network. You can use
the same key on a new install. If you don't know which one, you might have
to use trial and error. Seems there is some tip that helps, but can't find
my notes on that right now. One of the other MVPs might know and chime in.

"Registration" has nothing to do with the operation of the software - unlike
the Activation required for MS Windows software.

Legally, when you gave away the computer you should have removed Office and
another third party software.

 

[John McGhie]

Yes, it is possible to remove a key from Microsoft Office, provided that you
still have access to it. It her case, that might present a challenge.

In future, she should remove software from the machine if she intends
continue to use it herself.

However, the duplicate key that is causing her problem is on the same local
network as herself. So somewhere in your house, there are two machines
running with the same product key.

You need to find them, and change the key on one of them. Or make sure that
one of them is shut down while she is using the other. If you tell us which
version of Office you are using, we can tell you exactly how to change the
licence key.

Cheers

Is it possible to delete a product key from a computer that we no longer have
access to, similar to deauthorizing itunes accounts? My daughter gave away her
old ibook which must still have one of the registration keys. She now gets the
message that she is already using Word and gets a forced quit. Other than
buying a new copy of Office, is there anything we can do? Thanks.

--
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Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50

 

[Ellie]

Thanks to both John and Diane,

We have found the problem, it seems to be a conflict between my laptop and my daughter - same product ID in info window. (Therefore we must have deleted the app from the old computer). How do we know which product ID goes with which key and how do we delete and reinstall one of them? I see somewhere there is Remove Office, but I can't seem to find it on my computer. We are running Office:Mac Student/Teacher edition, There is no year listed anywhere.

 

[John McGhie]

Sorry, Ellie:

You still haven't told me which version of Office you are using, so I simply
can not answer. Each version is different.

Go you the Application menu in any application and choose the About item.

Cheers

Thanks to both John and Diane,

We have found the problem, it seems to be a conflict between my laptop and my
daughter - same product ID in info window. (Therefore we must have deleted the
app from the old computer). How do we know which product ID goes with which
key and how do we delete and reinstall one of them? I see somewhere there is
Remove Office, but I can't seem to find it on my computer. We are running
Office:Mac Student/Teacher edition, There is no year listed anywhere.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50

 

[Ellie]

It says Microsoft Word X for Mac Service Release 1.

Ellie

 

[John McGhie]

OK, that's easy. On ONE of the computers, run the Remove Office Tool.

As SOON as you click it, hold down the Option key. It will ask you if you
want to remove the Licence Information. Say "Yes" then Quit it.

Next time you start an Office application, it will prompt for new CD Key.
Give it one (and put a check-mark against it, so you know which one you
used!).

If the problem comes back, you used the same key again. Repeat the
performance and use a different key. You have to be correct the second time


Cheers

It says Microsoft Word X for Mac Service Release 1.

Ellie

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50

 

[Diane Ross]

It says Microsoft Word X for Mac Service Release 1.

This is end of life software and not upgraded to the latest version. Save
yourself some time and misery and upgrade to Home & Student version of
Office 2008. You'll get 3 keys for approx $130 at Amazon. Office X is not
Daylight Saving Time compliant.

Reset PID:

<http://www.entourage.mvps.org/install/index.html#resetkey>

Upgrade Office X:

<http://www.entourage.mvps.org/downloads/mactopia_dl.html>

 

[Ellie]

It seems like Remove Office Tool didn't begin until the 2004 version. I cannot find the additional tools folder, unless it is on the CDROM.

Although this version may be no longer supported, it works perfectly for us. We use Apple's own Mail program rather than Entourage. With the exception of this product ID issue, we've not ever had any problems.

Thanks.

 

[Diane Ross]

It seems like Remove Office Tool didn't begin until the 2004 version. I cannot
find the additional tools folder, unless it is on the CDROM.

"Remove Office" has been in every Office version released for OS X. Maybe
even before in Classic. I just don't remember. It should be on the CD.

 

[Mickey Stevens]

Insert the Office X CD, then open the Value Pack. Launch the Value Pack
Installer. Check "Remove Office", then click "Continue." Run the "Remove
Office" utility. When done, re-install Office X from the CD.

 

[Ellie]

Thanks Mickey,

That's exactly where it was. I never would have looked in the value pack. Removed and reinstalled with one of the other keys and did the last update.