PRODUCT KEYS NOT WORKING

[sam_dashti]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

hello everyone,

this is really frustrating, i have been emailing this website and friends and still cant get my office for mac to work..

so here's the deal.. i first downloaded the trial version for office for mac, after downloading it i recieved an email with the product key, when i put in the product key it said "ivalid product key" i tried it over and over again, trying to type it in instead of copy paste etc.. and no hope.. so anyway i decided to purchase it instead.. so a week or so later i went on this website and bought and downloaded mac for office..

someone on this forum mentioned that theres no downloadable versions?? im confused?? then what exactly did i pay 150 euro for?? and howcome its on my laptop (you guys will probably notcie im not the most tech savvy person).

anyway, i downloaded it, got the email with 3 product keys (howcome there's 3? and which one do you use?) and none of them work!i'm so angry and frustrated.. i payed 150 euros for omething that doesnt work! i emailed this site and they said i should email tech support, except i cant find their email and apparently u have to have the product ID or something which im not able to get since the product is not yet working!

please pleaase please help!

 

[William Smith [MVP]]

anyway, i downloaded it, got the email with 3 product keys (howcome
there's 3? and which one do you use?) and none of them work!i'm so
angry and frustrated.. i payed 150 euros for omething that doesnt
work! i emailed this site and they said i should email tech support,
except i cant find their email and apparently u have to have the
product ID or something which im not able to get since the product is
not yet working!

Start here <http://support.microsoft.com/oas/default.aspx?gprid=12853>.
E-mail or call Microsoft for installation support. This is free.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[sam_dashti]

hey bill,

tried that already.. they need a product Id number which i cant find anywhere!

 

[L4D4]

Please Help!

My online trial was expired so I went and bought the Office mac home/student addition from a store. The pack included 3 product keys. I've received the PID number after I've installed and registered the product. After staying the whole night trying to get this Office working, I still can't! Apparently my product keys were all invalid... What to do? Not happy.

 

[Diane Ross]

My online trial was expired so I went and bought the Office mac home/student
addition from a store. The pack included 3 product keys. I've received the PID
number after I've installed and registered the product. After staying the
whole night trying to get this Office working, I still can't! Apparently my
product keys were all invalid... What to do? Not happy.

AFAIK, The purchased product keys would not work on the download version
that you installed. You need to remove it and use your DVD to install and
update.

None of us have had any experience with the download installers so it's hard
to know exactly what to suggest to remove it. I would think it came with
instructions to remove.

This is the only info I have on the try & buy. It involved a download from
Digital River.

Troubleshooting steps:
Step 1: Verify that the user is using a product key purchased from Digital
River. If they're getting an activation window, it's the Digital River
version of the software, but it won't work with product keys from retail box
Office for Mac, or with volume licensing keys.

Step 2: Check how the product key is being entered into the activation
window.

The easiest solution to the user's problem is usually to ask the user to
cut-and-paste the 5x5 key into the activation window (not type by hand)
making sure that they're not catching any spaces around the key.

This solves it 99% of the time.

The activation issues can usually be boiled down to 1 of 4.5 issues:

1. Lower-case letters in the product key. The activation window allows lower
case letters, but valid product keys are capital-only.
2. Spaces in, or around, the product key. (a real problem, especially with a
cut-and-paste of the product key)
3. Dashes in the product key. The main installer adds dashes for you. The
activation window requires the user to type the dashes.
4. The user isn't connected to the network. They can manuualy activate by
emailing DR.
4.5. A bad product key. Extremely, extremely rare. (i.e. I've never verified
a case of this in the wild.) But still possible. If this is the case, DR
customer service can give her a new one.

 

[William Smith [MVP]]

tried that already.. they need a product Id number which i cant find
anywhere!

You need to argue with them. This is an installation issue and Microsoft
provides free support for installation problems.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[CyberTaz]

The first "what to do" is start your own thread by submitting a NEW message
rather than jumping in as a REPLY to another user's issue.

Even if your problem seems similar -- and in this case it is not -- mixing
conversations with more than one user in the same thread is confusing,
misleading & counterproductive for everyone.

When you submit your new message make sure to describe in detail exactly
what the problem is -- What specifically do you mean by "isn't working"? If
the key you used wasn't valid you would not have been able to complete the
installation, register & receive the PID.

Regards |:>)
Bob Jones
[MVP] Office:Mac