C
cdavinroy
Yes, I have this dreaded issue that i have seen many fixes for across this
board and throughout the MS help sites. This is not on my computer, but
rather on my friend's computer. I live in St Louis and he is in Albuquerque,
so I am doing all the "repairs" remotely.
He installed Office 2007 a few weeks ago and it was working for him very
well. Then he got the hairbrain idea to clean up his registry because his
system was running very slow. Now he gets this dreaded error that tells you
to run set up.
He has only one account on his computer (Win XP) and when we do attempt to
"repair" or "remove" Office 2007 - the system gives him an error that states
the following:
------------------------------------------
ERROR 1402. SETUP CANNOT OPEN THE REGISTRY KEY
UKNOWN\.ade\Access.ADEFile.12\ShellNew. VERIFY THAT YOU HAVE SUFFICIENT
PERMISSIONS TO ACCESS THE REGISTRY OR CONTACT PSS FOR ASSISTANCE....
SETUP FAILED. ROLLING BACK CHANGES
------------------------------------------
I have even gone into TASKMANAGER and closed out all of his running programs
and disabled spyware, antivirus, and firewalls - all to no adue. So, here I
sit, after spending 10+ hours researching and deleting and attempting
changes, with (as I see it) one option - a full format and reinstall.
I am looking for any additional help on how to remove Office 2007 completely
from this system. With the amount of deleting i did, i have to remove it and
start over. He had Office 2003 installed previously, but all of those files
have been deleted. Now he has 2007 and it doesn't work anymore.
thanks
board and throughout the MS help sites. This is not on my computer, but
rather on my friend's computer. I live in St Louis and he is in Albuquerque,
so I am doing all the "repairs" remotely.
He installed Office 2007 a few weeks ago and it was working for him very
well. Then he got the hairbrain idea to clean up his registry because his
system was running very slow. Now he gets this dreaded error that tells you
to run set up.
He has only one account on his computer (Win XP) and when we do attempt to
"repair" or "remove" Office 2007 - the system gives him an error that states
the following:
------------------------------------------
ERROR 1402. SETUP CANNOT OPEN THE REGISTRY KEY
UKNOWN\.ade\Access.ADEFile.12\ShellNew. VERIFY THAT YOU HAVE SUFFICIENT
PERMISSIONS TO ACCESS THE REGISTRY OR CONTACT PSS FOR ASSISTANCE....
SETUP FAILED. ROLLING BACK CHANGES
------------------------------------------
I have even gone into TASKMANAGER and closed out all of his running programs
and disabled spyware, antivirus, and firewalls - all to no adue. So, here I
sit, after spending 10+ hours researching and deleting and attempting
changes, with (as I see it) one option - a full format and reinstall.
I am looking for any additional help on how to remove Office 2007 completely
from this system. With the amount of deleting i did, i have to remove it and
start over. He had Office 2003 installed previously, but all of those files
have been deleted. Now he has 2007 and it doesn't work anymore.
thanks