R
ryan.libbert
I have an end-user who is using Microsoft Office 2003
He came to me with a bevvy of problems that I have been unable to solv
except for one
Excel: some Excel documents will open fine and others will not load
instead an error saying "Microsoft Office Excel has encountered
problem and needs to close. We are sorry for the inconvenience." Also
the Excel workbooks I am able to open up fine will not show when
click on print preview. Instead the same error mentioned above pops up
Powerpoint: the program wil open fine, much like Excel; but when I ope
a powerpoint document into it an error comes up saying "Microsoft Offic
PowerPoint has encountered a problem and needs to close. We are sorr
for the inconvenience.
Outlook: this is the one I could solve. Whenever replying or composin
a message, an error apears after about 3 seconds of typing that say
"Microsoft Word has encountered a problem and needs to close. We ar
sorry for the inconvenience." I changed the editing from Word to th
onboard Outlook editor and I did not get the error anymore, but I thin
this symptom might have something to do with it
I asked the user if he had downloaded anything recently and he said no
I uninstalled/reinstalled office but with no joy. I have updated it wit
service pack 3 and all recomended updates from Microsoft but I stil
encounter the errors in both Excel and Powerpoint
Any suggestions
-Rya
He came to me with a bevvy of problems that I have been unable to solv
except for one
Excel: some Excel documents will open fine and others will not load
instead an error saying "Microsoft Office Excel has encountered
problem and needs to close. We are sorry for the inconvenience." Also
the Excel workbooks I am able to open up fine will not show when
click on print preview. Instead the same error mentioned above pops up
Powerpoint: the program wil open fine, much like Excel; but when I ope
a powerpoint document into it an error comes up saying "Microsoft Offic
PowerPoint has encountered a problem and needs to close. We are sorr
for the inconvenience.
Outlook: this is the one I could solve. Whenever replying or composin
a message, an error apears after about 3 seconds of typing that say
"Microsoft Word has encountered a problem and needs to close. We ar
sorry for the inconvenience." I changed the editing from Word to th
onboard Outlook editor and I did not get the error anymore, but I thin
this symptom might have something to do with it
I asked the user if he had downloaded anything recently and he said no
I uninstalled/reinstalled office but with no joy. I have updated it wit
service pack 3 and all recomended updates from Microsoft but I stil
encounter the errors in both Excel and Powerpoint
Any suggestions
-Rya