Program has performed an illegal operation

[Mez]

I have read your notes about Problems opening word. I have tried the
following:-
1/ select Run, type winword.exe /a - this does open word.
2/ Corrupt Registry keys - I have deleted the "Toolbars" value, this did not
work.
3/ I do not have any files in Word's Startup path.
4/ Renaming Normal.dot - I had 4 Normal.dot files, I deleted 2 of them, I
renamed one to Normal.old, the 4th file will not let me rename it nor delete
it, it gives me the following message : "Cannot rename Normal: Access is
denied. Make sure disk is not full or write protected."

My question is..........how do you check if disk is not full or write
protected.
Or is the problem greater then that.

thank-you in advance.
Mary.

 

[Suzanne S. Barnhill]

Was Word closed when you attempted deletion? What happens if you restart
Windows before trying to delete? (Note, however, that we never recommend
deletion--just renaming.)