J
jsloan1223
I recently upgraded an XP pro desktop, from office XP pro + outlook 2003, to
office 2007 pro+. The install appeared to complete successfully, with no
errors. Following the requested reboot, I installed office 2007 sp1 and the
pdf add-in. Then I tried to open word. nothing happens. I opened the task
manager and try again: this time I see winword.exe flash on the task manager,
but nothing else. No splash screen, no word program.
So far, I have tried running office diagnostics (nothing wrong there). Also
tried running a repair from add/remove programs, nothing there either.
Since I have been able to replicate this scenario (office xp + outlook 2003,
upgrade to office 2007) with the same results: office 2007 does not work for
admin account, but sometimes works for the local user -- I am supposing this
is a "known issue" and hopefully someone out there knows of the resolution.
Please? you will have my undying gratitude if we can get it working.
Thank you,
Jocelyn
office 2007 pro+. The install appeared to complete successfully, with no
errors. Following the requested reboot, I installed office 2007 sp1 and the
pdf add-in. Then I tried to open word. nothing happens. I opened the task
manager and try again: this time I see winword.exe flash on the task manager,
but nothing else. No splash screen, no word program.
So far, I have tried running office diagnostics (nothing wrong there). Also
tried running a repair from add/remove programs, nothing there either.
Since I have been able to replicate this scenario (office xp + outlook 2003,
upgrade to office 2007) with the same results: office 2007 does not work for
admin account, but sometimes works for the local user -- I am supposing this
is a "known issue" and hopefully someone out there knows of the resolution.
Please? you will have my undying gratitude if we can get it working.
Thank you,
Jocelyn