Programs Freeze after Installing Office 2003 Pro on Windows XP Pro

[Carol]

The troubleshooting we have tried so far:
*Disabling all startup items in safe mode and restarting the computer in
normal mode. (This does not help.)
*Downloading the updates for Office 2003 in safe mode with networking. (They
would only download, not install.)

We looked in task manager while in normal mode, and there is a svchost.exe
file using 99% of the CPU. Now, the first instinct would be to say there is
spyware running on my machine, BUT

My machine was running perfectly fine until we installed Office 2003, and I
scan for spyware, viruses, and adware with a professional program on a daily
basis with a program that is updated daily.

I have also done research online, and I am not the only one who has
experienced this problem. Unfortunately, my research did not reveal a
solution to the problem.

Do you have one? Please? I am a medical transcriptionist, and this is
costing me tonight's shift, but they really, REALLY need me on the weekends.

Thank you for any and all assistance!
Carol

 

[BrunoR]

The troubleshooting we have tried so far:
*Disabling all startup items in safe mode and restarting the computer in
normal mode. (This does not help.)
*Downloading the updates for Office 2003 in safe mode with networking. (They
would only download, not install.)

We looked in task manager while in normal mode, and there is a svchost.exe
file using 99% of the CPU. Now, the first instinct would be to say there is
spyware running on my machine, BUT

My machine was running perfectly fine until we installed Office 2003, and I
scan for spyware, viruses, and adware with a professional program on a daily
basis with a program that is updated daily.

I have also done research online, and I am not the only one who has
experienced this problem. Unfortunately, my research did not reveal a
solution to the problem.

Do you have one? Please? I am a medical transcriptionist, and this is
costing me tonight's shift, but they really, REALLY need me on the weekends.

Thank you for any and all assistance!
Carol

Sorry, Carol, that I can only commiserate with you. ;-( I've spent one
whole day yesterday
trying to fix this kind of problem on my PC. What looked like a charm
turned into nightmare.

 

[Carol]

I actually got mine working again. What I ended up having to do is:
Uninstall the .NET framework, and then reinstall the .NET framework, go to
Microsoft Update, and let it download all the updates for .NET framework.
Ever since I did that, everything has been working great!

NOTE: if you have an ATI Radeon sound card, uninstalling the .NET framework
will disable your sound card temporarily until you reainstall the .NET
framework.

Hope that helps! It worked for me! *shakes head* Quirky things, aren't they?

Carol

 

[BrunoR]

Thank you, Carol, for your worthwhile info! Since I was interested only to
use Excel and Word I deleted all the other programs that came on the disk.
It solved my PC problem ;-). would have liked to know though what caused
the problem specifically?! It should not have been so frustrating. Thanks!