Project 2003 Not always closing itself correctly

[Robin]

Some of our users are having a problem where they cannot re-enter MS Project
(server version) once they close out. They click on the icon, look at an
hourglass for a few seconds, then nothing else happens. Project does not
open.

When we click CNTL-ALT-DEL to look at the processes that are currently
running, we can see that a "WINPROJ" process is running (sometimes more than
one of them is running, if they kept clicking the icon over and over while
trying to get in). If we mannually stop all of those WINPROJ processes, they
can now get into Project.

The question is: How can we ensure that WINPROJ is closing itself
correctly?? This does not happen to all users, just a few. We've tried
re-installing project, and re-creating their profile. Doesn't work. Any
ideas?

 

[Gary L. Chefetz [MVP]]

Robin:

Ask your users to use File > Close, to close their projects before exiting
the program. Chances are that your users are attempting to do both by simply
closing the application using the little X button at the top right of the
screen. This is dangerous as the program can close faster than the files
can. The fact that the application is not closing down, is saving you from
having to deal with possible plan corruption.

 

[Robin]

Hi Gary. We tried closing Project using File > Close. However, a WINPROJ
session still stays open. This problem seems to be PC-specific, rather than
user specific. Any other ideas?

We are one of Al LaGarde's clients, by the way... He mentioned that he knew
you.

Thanks
Robin

 

[Gary L. Chefetz [MVP]]

Robin:

You can't close Project using File > Close, but you can close project files.
One of the reasons we see lingering winproj sessions is due to slow save and
close times on the project files. If you're saying that this happens, even
when saving and closing say a blank file, then the problem could be in the
black hole we fondly call the operating system. I haven't seen any knowledge
passed around regarding this problem, so unless you've got time to burn,
rebuilding the offending system might be the most efficient solution.