Project 2k3 Mail Issue

[Cleffer]

Project 2003, SP3. Outlook 2003, SP3

I have a customer who is attempting to contact people assigned to projects
locally through Outlook 2003 using a Global Address List (GAL.)

We currently have a few Resources set up but are running into problems when
attempting a File-->Send To-->Mail Recipient (As A Schedule Note) in Project.

After permission is granted for Project to access Outlook, one of two things
occurs:

1. The user's name appears twice on the To: dialog of the e-mail.
2. The user's name does not resolve correctly from the GAL. Everything past
the comma is ommitted. For example Doe, John H resolves to John H in the To:
dialog of the e-mail.

Resource addresses that are configured manually with the actual e-mail
address outside the GAL work fine. E-mail address configured manually inside
the GAL resolve to the user's GAL name and repeat issue two above.

I have tried several e-mail configurations in the resource area, however no
matter how I configure it (with commas, without commas, last name first,
first name first) the address will not resolve with the GAL when sending.

- Is there a way to stop the name from appearing twice in the To: dialog?
- Is there a way to get Project to recognize the GAL when attempting to send
a task?

Thanks for your help!

 

[JulieS]

Hi Cleffer,

Is the person whose name shows up twice the Project manager as well as a
resource? If you look at the check boxes for the send mail, it automatically
sends to both the Project manager (as defined in Tools > Options, General
tab) and to any resource assigned. So, if the creator of the file (PM) is
also a resource, his/her name will appear twice in the To: line.

I've just tested with a GAL and even though the address is Last Name, First
name in the GAL after asking to confirm it does work.

I have had the most reliable results however, when copying the actual email
address ([email protected]) into the email address field in the Resource
sheet.

I hope this helps.

Julie

 

[Cleffer]

Hi Julie, thanks for answering my post.

I've tested it a few times and unfortunately, the double-name issue happens
even when the Project Manager is not selected, and does not match the Project
Manager's name.

My problem with the GAL is that the pasted full e-mail address automatically
resolves to the name while in Project. When Project goes to read the
address, the name is not resolved back to the GAL and it reads it plain text,
as if it should be the e-mail address... if you catch my drift.

Thanks again for your attention. I appreciate your assistance.

Sean M Smith

 

[JulieS]

Hi Sean,

You lost me a bit on resolving back to the global address books and
reading it as plain text -- but I got enough to understand it isn't
working as you'd like.

If you add resources to the resource sheet through Insert > New
Resource From > Address book, do you still see the double issue?
Again, in testing I am not seeing what you report -- also running
Project 2003 SP-3 and Outlook 2003 SP-3.

I am sending as a "Schedule note" not attaching the file, but I
don't think that should matter.

I wish I could be more helpful -- I can't even begin to suggest
where things may be going off. I'm assuming sending other files
(Word, Excel, etc.) work as expected?

Julie