Project Gallery crashes

[dcm]

I have OS X 10.2.8 and Office 10.1.5. Everything works fine unless I
launch the Project Gallery in any Office app. If I launch the Project
Gallery, Office crashes. I have all apps set to not launch the Project
Gallery at startup. But the really amazing thing is this: I have
multiple partitions on my hard drive. I have OS X installed on two
partitions, let's call them A and D. I cloned D from A. D is my
current boot volume, where I have problems. If I boot from A, the
Project Gallery works fine! D is much bigger, so I need to keep it as
my boot volume.

I have read dozens of troubleshooting tips, and I have tried the
following:
1. Removed every font from all locations in groups at a time.
2. Looked for DivX codecs (found none).
3. Deleted, one at a time, Word Font Substitutes, Word Settings,
Microsoft Office Settings, Microsoft Component Preferences, Carbon
Registration Database, and OfficeSync Prefs.
4. Repaired Permissions and run Disk Warrior.
5. Run Disk Utility to repair or verify.

I tried reinstalling Office, but it says (of course) everything is
already installed. I tried removing Office, but it wants to do it for
all volumes and I don't want to screw up the good setup.

Does anyone have any other ideas? I can just forget about the project
gallery, but this is driving me nuts.

Thanks

 

[Jim Gordon MVP]

Hi,

It sounds like the problem may be due to the cloning.

Boot using the D drive
First, repair file permissions.
I would uninstall office from D (use the remove office utility on the CD)
and then re-install it on D.
Repair file permissions again.

No guarantees, but it sounds like the D drive gallery is trying to locate
files in places that don't exist or get the paths mixed up.

-Jim

--
Jim Gordon
Mac MVP

MVPs are not Microsoft Employees
MVP info

 

[dcm]

I'll do the remove office. How do I get it to remove the installation
from just the partition with the problem?
Thanks

 

[Jim Gordon MVP]

Hi,

This is what I have in mind...
Since the installation on the A drive is fine, leave it alone. Boot with
the D drive, then run the uninstaller, and then reinstall.

--
Jim Gordon
Mac MVP
MVP FAQ
<http://mvp.support.microsoft.com/default.aspx?scid=fh;EN-US;mvpfaqs>

I'll do the remove office. How do I get it to remove the installation
from just the partition with the problem?
Thanks

Hi,

It sounds like the problem may be due to the cloning.

Boot using the D drive
First, repair file permissions.
I would uninstall office from D (use the remove office utility on the CD)
and then re-install it on D.
Repair file permissions again.

No guarantees, but it sounds like the D drive gallery is trying to locate
files in places that don't exist or get the paths mixed up.

-Jim

--
Jim Gordon
Mac MVP

MVPs are not Microsoft Employees
MVP info


Quoting from "(e-mail address removed)" <[email protected]>, in article
(e-mail address removed), on [DATE:

I have OS X 10.2.8 and Office 10.1.5. Everything works fine unless I
launch the Project Gallery in any Office app. If I launch the Project
Gallery, Office crashes. I have all apps set to not launch the Project
Gallery at startup. But the really amazing thing is this: I have
multiple partitions on my hard drive. I have OS X installed on two
partitions, let's call them A and D. I cloned D from A. D is my
current boot volume, where I have problems. If I boot from A, the
Project Gallery works fine! D is much bigger, so I need to keep it as
my boot volume.

I have read dozens of troubleshooting tips, and I have tried the
following:
1. Removed every font from all locations in groups at a time.
2. Looked for DivX codecs (found none).
3. Deleted, one at a time, Word Font Substitutes, Word Settings,
Microsoft Office Settings, Microsoft Component Preferences, Carbon
Registration Database, and OfficeSync Prefs.
4. Repaired Permissions and run Disk Warrior.
5. Run Disk Utility to repair or verify.

I tried reinstalling Office, but it says (of course) everything is
already installed. I tried removing Office, but it wants to do it for
all volumes and I don't want to screw up the good setup.

Does anyone have any other ideas? I can just forget about the project
gallery, but this is driving me nuts.

Thanks