project manager cannot connect with MS Pj Pro

[Veronika]

Hallo,
we have the following issue:
New project manager cannot connect with the MS Project Pro to the PJ server.
He is getting this dialog:
"The Microsoft Project Server database is unavailable.
You can´t access the database for one of the following reasons:
There is a problem with the enterprise global template in the database.
You do not have sufficiet permission to access the enterprise global template.
Network problems are preventing access.
The Microsoft Project Server does not have enterprise features enabled."

The PJ server as well as the database server is up and running. There are no
errors in the PJ Server Event Log.
All enterprise features are enabled.
We have no network problems.

He has the same rights and permissions as other project managers - that
means his rights should be sufficient. The default language settings on his
computer are en-us.
None else has such problems.

I have unistalled MS Pj Pro on his machine, restarted it, deleted the
ActiveX controls, logged on the PWA and downloaded the controls again,
reinstalled the Ms Pj Pro (as written in the Gary Chefetz book).
It did not help.

I don´t know what else could be done. Please help, any help will be
appreciated.

Veroniq

 

[BillZ]

This might be obvious and what you meant by saying the PM had the same rights
and permissions, but specifically... Are they a member of the Project
Managers Group within the Project Server Admin Users/Groups?

This would be my 1st guess, and also the specific message you stated. Also,
under the MS Project Server accounts ... Did you select NT or Project Server
account -- and which is actually being used by the system -- check to see if
there is a mis-match.

Bill

 

[Veronika]

BillZ,
thank you for the suggestion!

Yes, he is (as well all PMs) member of the Project Managers Group within the
Project Server Admin Users/Groups.

We selected and use Windows user account authentication when logging into
the Pj Server, there is no mis-match, if this is the answer to your question.

 

[Veronika]

The latest update:
i have reapplied all permissions in the PM group i could and it got somehow
through. From now he can connect

Thank you very much for your assistance!

Veroniq