Project pro hangs when trying to open certain projects

[Michael Lasevich]

I have a user who cannot open certain projects from the server. He can
open other projects from the server and open same project from MPP.
Other person can open same project from server, so it is something
related to the client. I have uninstalled Project, removed all traces
of it I could find(some registry settings, some files ) and
re-installed - still same issue.

Any way to find out what causes the freeze up? Any logs? There is
nothing in the event log. Can I turn on some sort of a debug mode? Is
there complete list of settings left behind when Project is
uninstalled?

Thanks

-M

 

[Rod Gill]

How does the file open fail? Is there an error message? If you save As the
project with a new name to Project Server can the user open it?

 

[Michael Lasevich]

There is no error, the client just hangs. On the server, the project is
checked out by the user, and must be checked back in manually. The user
can open same project from a file, but I have not tried publishing
another copy of the project to the server.