Project Pro Project Guide not Displaying

[wwalkerbout]

Hi,

This is a little on the "not so common" list, as the deployment of
Project Server 2003 is an implementation of the Six Sigma Accelerator V
2.0. I have migrated the databases of a Production environment which is
working to a Test/Dev environment.

Everything seems to be working fine, except for the rendering of the
Six Sigma specific Project Guide. The guide attemps to render but comes
up with the following error message:

Server Error in '/' Application.
--------------------------------------------------------------------------------

The root element is missing.
Description: An unhandled exception occurred during the execution of
the current web request. Please review the stack trace for more
information about the error and where it originated in the code.

Exception Details: System.Xml.XmlException: The root element is
missing.

Source Error:

An unhandled exception was generated during the execution of the
current web request. Information regarding the origin and location of
the exception can be identified using the exception stack trace below.


Stack Trace:

[XmlException: The root element is missing.]
System.Xml.XmlTextReader.Read() +876
System.Xml.XmlValidatingReader.ReadWithCollectTextToken() +146
System.Xml.XmlValidatingReader.Read() +26
System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean
preserveWhitespace) +80
System.Xml.XmlDocument.Load(XmlReader reader) +72
System.Xml.XmlDocument.LoadXml(String xml) +163

SixSigma.ProjectGuide.HelperMethods.GenerateTemplatesList(PlaceHolder
templatesPlaceHolder, Boolean isChange) +241
SixSigma.ProjectGuide.Welcome.Page_Load(Object sender, EventArgs e)
+549
System.Web.UI.Control.OnLoad(EventArgs e) +67
System.Web.UI.Control.LoadRecursive() +35
System.Web.UI.Page.ProcessRequestMain() +750



Does anyone know what this means? Alternatively, does anyone have any
tips on how to troubleshoot XML exception errors like this?

Cheers,


Wayne

 

[wwalkerbout]

I knew this was an obscure one. I found the answer, so I thought I'd
reply to my own message in case anyone else has the privilege of
working with the Six Sigma Accelerator.

If you are in a situation where you need to migrate a Six Sigma
Accelerator deployment to another environment, among many of the items
you need to consider, the Six Sigma Project Guides will not render
unless you ensure that the SixSigmaPDSUser Service Account is
thoroughly audited to make sure all settings relating to that Account
are correct. The WSS Configuration Database migration process
over-writes the exisiting Account information (for the initial SS
Accelerator Install on the target machine), with references to the
migrated Account information.

Once updated, all should work.

Cheers,


Wayne

 

[giffyd]

Hi

I'm wondering if you can give a bit more detail into exactly wha
you did. I double checked all settings involving the SixSigmaPDS use
and still have the same problem

On MS's web site ( http://support.microsoft.com/kb/896044/EN-US
)they have 2 different solutions for the problem. I've tried both an
it's still not working. Any ideas

Thanks

Giff