Prompt to install office continually after applying Office 2003 sp

J

Judy

I recently installed Office 2003 sp2 on my xp pro computer. Everytime I open
Access 2003, it tries to start an install and after a few minutes opens
Access OK. I've tried reinstalling Office and reinstalling sp2 and still get
it.
Event log shows:

Product: Microsoft Office Professional Edition 2003 -- Configuration
completed successfully.


then

Hanging application MSACCESS.EXE, version 11.0.6566.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

How do I unhang it?
 
G

gconnery

Judy,

Is the account you are having this problem on a limited account? If you
aren't sure, log on as Administrator and run User Accounts from the Control
Panel and check. If it is a limited account, try changing it to an
Administrator account. This will likely make the problem go away. Of
course, changing it back to a limited account will make the problem reappear
again. I'm not aware of a fix to that problem yet.
 
J

Judy

I am an administrator on the computer. I did figure out the attempt to
install wasn't related to the hung app. The hung app was coming from our
bookkeeping software from a 3rd party. It always gets hung on closing- I
think they've left a recordset open or something in code.
I gave up on the Office trying to install and just re-did my entire
computer. I had 3 versions of Office on it because some of our company
databases are in 97, but I'm upgrading them to 2003, but some of the
analysis software only works on 2002 and I'm too cheap to buy an upgrade to
it. I think the final straw must have been when I made our crm database into
a runtime in Access 2003 and installed it to my computer for a test. I think
that really confused things. I'm going to use Virtual PC in the future.
Thanks for your answer.
 

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