Suzanne S. Barnhill said:
Remove the add-in from Word's Startup folder. I believe you can still send
faxes by choosing WinFax as the "printer" in the Print dialog.
There's actually a Symantec page on this problem (see below). It has four
steps:
1)make sure no versions of Word are running
2)rename normal.dot to normal.old
3)delete all wfword2k.dot
4)reinstall the WinFax macro
Whatever good the first three steps did -- and I neglected to save the new
Normal.dot file when closing Word to check -- step 4 creates the
crashing-on-opening problem. So I turned off NAV's Office Plug-in, got
rid of the WinFax macro, and emptied the Norton Protected Files (i.e.,
Norton's version of the Recycle Bin), which isn't mentioned and may or may
not be necessary. That solves it and I can still use WinFax in Word by
opening the former's controller. Thanks.
Gene Goldenfeld
http://service1.symantec.com/SUPPOR...tact_tscs_solve.html&src=sg&pcode=winfax&svy=