Proofing tools causes crash/Unable to update proofing tools

[Jonas]

Hello!

I updated office to version 10.1.5 a while ago.

Just the other day I installed some additional proofing tools because I
wanted to run Swedish spell-checks. However, Entourage crashes every time I
try to run the Swedish spell check.

I did some poking around and found that it seems that at least some of the
English proofing tools got updated along the way from SR1 to 10.1.5. If some
of the proofing tools files of other languages also need to be updated, that
could explain the crash. But there seems to be no way to update only those
files, for every updater I try to run returns an error saying that Office
does not need updating.

I have done quite extensive searching but found no answer to this dilemma.
Does anyone here have any helpful info to offer? I would greatly appreciate
it!

Sincerely,
Jonas

 

[Mickey Stevens]

Remove and re-install Office X. Insert the Office X CD, then open the Value
Pack. Click the Value Pack Installer. Check "Remove Office", then click
"Continue". Run the "Remove Office" utility. When done, re-install Office
X from the CD.

Then, open the Value Pack, run the Installer, and install of the components
you want.

Following that, download and install the latest Office X updates, which are
10.1.2, 10.1.4, and 10.1.5 (10.1.3 is unnecessary). They¹re available from
Microsoft.
<http://www.microsoft.com/mac/downloads.aspx#OfficeX>

 

[Jonas]

Thank you very much, Mickey, for answering.

I put off reinstalling Office until today because I wanted to wait until I
had done my clean install of Panther (which would require me to reinstall
most apps anyway). I was running Jaguar before.

I have now done my clean install of Panther. After that, I reinstalled
Office (including the proofing languages I thought I'd need). Then I ran the
three updaters. BUT, Entourage still crashed once I try to run a spell check
in a different language.

Any ideas what might be going on here?

It's rather frustrating, of course; especially after reinstalling
everything.

I really appreciate your help!

Sincerely,
Jonas

 

[Jonas]

I forgot to include the crash report from Entourage, in case it helps in the
assessment.

Here it is:
Date/Time: 2003-12-03 10:28:07 +0100
OS Version: 10.3.1 (Build 7C107)

Command: Microsoft Entourage (/Applications/Microsoft Office X/Microsoft
Entourage)
PID: 381
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000001

Thread 0 Crashed:
#0 0x014972dc in 0x14972dc
#1 0x00642534 in 0x642534
#2 0x00641ef8 in 0x641ef8
#3 0x0064302c in 0x64302c
#4 0x0064115c in 0x64115c
#5 0x011383a4 in 0x11383a4
#6 0x011383f8 in 0x11383f8
#7 0x00698dbc in 0x698dbc
#8 0x011383a4 in 0x11383a4
#9 0x011383f8 in 0x11383f8
#10 0x0151e1f4 in 0x151e1f4
#11 0x01552770 in 0x1552770
#12 0x014a31ec in 0x14a31ec
#13 0x011383a4 in 0x11383a4
#14 0x014f9e08 in 0x14f9e08
#15 0x014f9e60 in 0x14f9e60
#16 0x014b4d38 in 0x14b4d38
#17 0x011260c8 in 0x11260c8
#18 0x01125d3c in 0x1125d3c
#19 0x01136ee0 in 0x1136ee0
#20 0x0048620c in 0x48620c
#21 0x01136c78 in 0x1136c78
#22 0x004831cc in 0x4831cc

Thread 1:
#0 0x900075c8 in mach_msg_trap (mach_msg_trap + 8)
#1 0x90007118 in mach_msg (mach_msg + 56)
#2 0x90293bd4 in SwitchContexts (SwitchContexts + 96)
#3 0x902894b0 in YieldToThread (YieldToThread + 260)
#4 0x90296778 in SetThreadState (SetThreadState + 192)
#5 0x902d1bb8 in SetThreadStateEndCritical (SetThreadStateEndCritical +
144)
#6 0x01175cd8 in 0x1175cd8
#7 0x011748d4 in 0x11748d4
#8 0x011747f8 in 0x11747f8
#9 0x01174b6c in 0x1174b6c
#10 0x011760d4 in 0x11760d4
#11 0x902dc954 in InvokeThreadEntryUPP (InvokeThreadEntryUPP + 24)
#12 0x902a7620 in CooperativeThread (CooperativeThread + 220)
#13 0x900247e8 in _pthread_body (_pthread_body + 40)

Thread 2:
#0 0x9001a5ac in syscall (syscall + 12)
#1 0x9061f3fc in BSD_waitevent (BSD_waitevent + 44)
#2 0x9061bdf0 in CarbonSelectThreadFunc (CarbonSelectThreadFunc + 176)
#3 0x900247e8 in _pthread_body (_pthread_body + 40)

Thread 3:
#0 0x90017048 in semaphore_wait_signal_trap (semaphore_wait_signal_trap +
8)
#1 0x9000e890 in _pthread_cond_wait (_pthread_cond_wait + 624)
#2 0x90626630 in CarbonOperationThreadFunc (CarbonOperationThreadFunc +
80)
#3 0x900247e8 in _pthread_body (_pthread_body + 40)

Thread 4:
#0 0x90017048 in semaphore_wait_signal_trap (semaphore_wait_signal_trap +
8)
#1 0x9000e890 in _pthread_cond_wait (_pthread_cond_wait + 624)
#2 0x90632470 in CarbonInetOperThreadFunc (CarbonInetOperThreadFunc + 80)
#3 0x900247e8 in _pthread_body (_pthread_body + 40)

Thread 5:
#0 0x900075c8 in mach_msg_trap (mach_msg_trap + 8)
#1 0x90007118 in mach_msg (mach_msg + 56)
#2 0x90191930 in __CFRunLoopRun (__CFRunLoopRun + 848)
#3 0x901960bc in CFRunLoopRunSpecific (CFRunLoopRunSpecific + 328)
#4 0x9073315c in _ZN10HALRunLoop9OwnThreadEPv
(_ZN10HALRunLoop9OwnThreadEPv + 260)
#5 0x907393ac in _ZN9CAPThread5EntryEPS_ (_ZN9CAPThread5EntryEPS_ + 48)
#6 0x900247e8 in _pthread_body (_pthread_body + 40)

PPC Thread State:
srr0: 0x014972dc srr1: 0x0000f030 vrsave: 0x00000000
cr: 0x44002248 xer: 0x00000002 lr: 0x014972e8 ctr: 0x902828cc
r0: 0x00000001 r1: 0xbfffdc70 r2: 0x02010000 r3: 0x41640000
r4: 0x017c4e40 r5: 0x00000000 r6: 0x00000000 r7: 0x00000001
r8: 0x902828dc r9: 0x903528dc r10: 0x0000000b r11: 0xa0281344
r12: 0x902828cc r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x058b4cd4 r19: 0x050e9000
r20: 0x00000000 r21: 0x00000001 r22: 0x00000000 r23: 0x03ed04b0
r24: 0x02074d4c r25: 0x00000001 r26: 0x02073948 r27: 0x00000000
r28: 0x43686e67 r29: 0x058b70f4 r30: 0x00000000 r31: 0x00000001