Propagation Delays Frustrating New Users

[Tim Munn]

Hi -
We are new Groove 2007 adopters and 4 of us are using it in our IT group and
it seems to have a lot of promise but we are having problems with propagation
between clients and I'm sort of stumped as to how we might diagnose the
problem better.
All clients are on the same subnet - nice, fast network with no other
problems.
All clients are using Groove 2007 on Vista Enterprise or XP SP2
Uploading a file seems to work fine but when you check the other clients
they either won't see it or it will be downloading and this will take a
very...long...time for a small 32KB Word document as in a couple of hours
where seconds or minutes would be expected. We are using the free/no
server/hosted arrangement.

What are we doing wrong? What should we check? Not being able to guarantee a
synchronization in a timely fashion is really hamstringing the expected
usefulness.

Any ideas would be greatly appreciated.
Regards,
Tim Munn
University of Maryland, School of Pharmacy

 

[GWON]

Hi Tim,

If I had to guess, there is some sort of access problem getting to the
assigned relay servers. In this order;

- Check to be sure the client(s) is not disk i/o starved or using more than
100% percentage of system RAM. Either will bring Groove to its knees.

- Assuming that you are using Groove out of the box and have not turned up
your own Relay and Management servers, verify that you can get to
http://blugro1gms.groove.microsoft.com/gms.dll and get the response "Server
is alive". If not, you likely have a firewall or proxy issue. For best
results make sure that tcp/2492 is allowed out of your firewall. If 2492 is
not an option tcp/443 is fine and long as it is not subject to an active
proxy firewall agent. Groove's use of tcp/443 is 192 bit encrypted but is
not HTTPS.

- You have or attempted to bring up your own management and relay servers.
If so, is the provisioned relay still up and running. A "Replacement" server
will not do, you need to reprovision.