K
Kem
Here's how I fixed my can't find "promet.msi" problem.
Hope some of what I say below will be of use:
First off, when I got my new laptop, we thought our
office had three licenses for Office XP Professional, but
alas, upon installation, we learned that we only had
two. Had I known this, I would have had the application
preloaded from my OEM at the time of purchase.
As it was, I was already behind in work so I loaded my
other computer's CD, "Office for Small Business XP", in
order to at least keep working while I awaited a new
version of Office XP Standard. (The app could be run for
about 40-50 times before stopping and this gave me time
to order another Office XP ... the Standard version.)
After I loaded Office XP Standard and went to add the
Service Packs, then I discovered that during the install
of SP-2 I kept getting the request for "PROMET.MSI". Not
knowing what to do next I checked with the Level I tech
support from my OEM.
The technician had me de-install anything and everything
to do with Office XP, and he even had me use a
special "wipe the drives completely clean" application so
that the registries would also be cleansed. Then, as per
the directions he gave me, I re-loaded MS Office XP
Standard and went on to load SP-1 successfully.
However, in trying to load SP-2 I was asked for Office XP
Professional again, and that is where the installer
program refused to use my Office XP Standard CD claiming
that the CD did not have PROMET.MSI. The OEM technician
had a hard time to believe that the installer needed
anything other than the Office XP Standard CD so he was
stymied.
Therefore, on my own, I decided to do what I thought was
the obvious, i.e., insert the Office XP Professional CD
(that the installer asked for) even though what I had
loaded back on after the "wipe" was Office XP Standard.
When I put the other CD in, the installer had no problem
whatsoever in giving me SP-2. So now, hopefully, my
Office XP Standard has both required service packs.
Anyway, that was my experience and I don't know if it
will be relevant to yours or not.The point for me was
that the installer was asking for the CD that came with
the first version of XP installed even though I had
deinstalled it completely and installed another version
later. Sorry to be long-winded, I hope this info will be
useful to you or someone out there with a similar
PROMET.MSI problem.
Good luck,
Kem
Hope some of what I say below will be of use:
First off, when I got my new laptop, we thought our
office had three licenses for Office XP Professional, but
alas, upon installation, we learned that we only had
two. Had I known this, I would have had the application
preloaded from my OEM at the time of purchase.
As it was, I was already behind in work so I loaded my
other computer's CD, "Office for Small Business XP", in
order to at least keep working while I awaited a new
version of Office XP Standard. (The app could be run for
about 40-50 times before stopping and this gave me time
to order another Office XP ... the Standard version.)
After I loaded Office XP Standard and went to add the
Service Packs, then I discovered that during the install
of SP-2 I kept getting the request for "PROMET.MSI". Not
knowing what to do next I checked with the Level I tech
support from my OEM.
The technician had me de-install anything and everything
to do with Office XP, and he even had me use a
special "wipe the drives completely clean" application so
that the registries would also be cleansed. Then, as per
the directions he gave me, I re-loaded MS Office XP
Standard and went on to load SP-1 successfully.
However, in trying to load SP-2 I was asked for Office XP
Professional again, and that is where the installer
program refused to use my Office XP Standard CD claiming
that the CD did not have PROMET.MSI. The OEM technician
had a hard time to believe that the installer needed
anything other than the Office XP Standard CD so he was
stymied.
Therefore, on my own, I decided to do what I thought was
the obvious, i.e., insert the Office XP Professional CD
(that the installer asked for) even though what I had
loaded back on after the "wipe" was Office XP Standard.
When I put the other CD in, the installer had no problem
whatsoever in giving me SP-2. So now, hopefully, my
Office XP Standard has both required service packs.
Anyway, that was my experience and I don't know if it
will be relevant to yours or not.The point for me was
that the installer was asking for the CD that came with
the first version of XP installed even though I had
deinstalled it completely and installed another version
later. Sorry to be long-winded, I hope this info will be
useful to you or someone out there with a similar
PROMET.MSI problem.
Good luck,
Kem