Provide Support when your Products make other MS products unusabl.

[PD West Chester PA]

Hey, are you telling me that I have to pay something like $35 to understand
why my Visio 2000 can no longer work since I upgraded to Office 2003? Are
you kidding? No way for me to even be pointed to a FAQ to let me use one of
your products that I have paid for and is only a few years old?

Why is it so difficult to even ask a simple questions? I find this product
support site impenetrable, that is without my checkbook! I realize that this
is not the area for such questions but it is the only one that seemed to
provide me the ability to do it.

 

[Al Edlund]

one of the issues with office 2003 is that it has taken the cavalier
approach that it believe it can delete whatever predecessor code it finds
during installation if it has a 'new/enhanced' function in that area, even
if it didn't install the predecessor product. Sometimes problems caused by
this can be handled by reinstalling the other product (in this case visio).
Al