PROVIDE USER SUPPORT FOR YOUR PRODUCTS W/OUT RIPPING ME OFF!

[T1212]

Why is it that I can buy a lawn mower, television, or any other non-software
product and go back to the manufacturerer with questions regarding the
operation of my product and get them answered without writing another check,
but, when I need to know how to ask a simple operational question (which I
have spent literally hours researching), I have to pay MS for the
information? What's wrong with this picture?

My suggestion is that Gates figures out a way to make money without ripping
off his customers. I am switching to Apple, despite hating their user
interface, because I am SO SICK of dealing with MS, capitalistic bureaucracy!

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...ceda72&dg=microsoft.public.word.docmanagement

 

[JoAnn Paules [MVP]]

Did you try posting your question here free of charge?

 

[Suzanne S. Barnhill]

If you had looked around at all, you would have seen thousands of users
getting their questions answered here free.

Why is it that I can buy a lawn mower, television, or any other non-software
product and go back to the manufacturerer with questions regarding the
operation of my product and get them answered without writing another check,
but, when I need to know how to ask a simple operational question (which I
have spent literally hours researching), I have to pay MS for the
information? What's wrong with this picture?

My suggestion is that Gates figures out a way to make money without ripping
off his customers. I am switching to Apple, despite hating their user
interface, because I am SO SICK of dealing with MS, capitalistic bureaucracy!

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...ceda72&dg=microsoft.public.word.docmanagement