S
stephen.black
Customer sent this to me earlier today and I am lost. Any ideas? I know
its general, but I am not sure where to even start or how to word this
question.
I keep receiving ps emails for tasks/project plans that have been
closed out and staff are not charging time to. I strongly believe this
is related to ticket #1001328191 which should still be open. Can you
look into this...i think this is a big bug or a configuration issue.
I closed out all the P2 project plans for last fiscal year and change
all resources to proposed to remove the tasks from their timesheets.
Ticket #1001328191 info:
Every week, in my PWA timesheet, when I click update all, the message
box tells me that 1 task update has been sent to Joe Snuffy for
approval (along with my real tasks being sent). I have not entered any
time for any task for any of Joe Sunffy's projects in months, yet I
receive this line of text in the message each week. This isn't the
first time, it used say it was being sent to Susie Q for approval. John
Doe mentioned to me that he is tired of having to approve 0 hours for
some of his projects and I said 'don't approve it' and he said in PWA
it will always appear that he has tasks to approve if he doesn't go in
and approve. It was then that I put two and two together....other
people are clicking update all and bogus tasks are being sent for
approval. I am attaching a pict. I received this message today when
submitting my time for last week, 05-11Jun2006. You can go in and see
in my timesheet that I didn't submit any hours for any project of John
Doe's.
its general, but I am not sure where to even start or how to word this
question.
I keep receiving ps emails for tasks/project plans that have been
closed out and staff are not charging time to. I strongly believe this
is related to ticket #1001328191 which should still be open. Can you
look into this...i think this is a big bug or a configuration issue.
I closed out all the P2 project plans for last fiscal year and change
all resources to proposed to remove the tasks from their timesheets.
Ticket #1001328191 info:
Every week, in my PWA timesheet, when I click update all, the message
box tells me that 1 task update has been sent to Joe Snuffy for
approval (along with my real tasks being sent). I have not entered any
time for any task for any of Joe Sunffy's projects in months, yet I
receive this line of text in the message each week. This isn't the
first time, it used say it was being sent to Susie Q for approval. John
Doe mentioned to me that he is tired of having to approve 0 hours for
some of his projects and I said 'don't approve it' and he said in PWA
it will always appear that he has tasks to approve if he doesn't go in
and approve. It was then that I put two and two together....other
people are clicking update all and bogus tasks are being sent for
approval. I am attaching a pict. I received this message today when
submitting my time for last week, 05-11Jun2006. You can go in and see
in my timesheet that I didn't submit any hours for any project of John
Doe's.