PST CRASH

[Humbled Learner]

The default pst has crashed during backup and outlook won't open. After
hours on the phone with microsoft, no resolution except the cleaning of
registry and reinstall...

Can I take the backup.bak and rename it to main.pst? Should this bring back
all my old emails and address book?


Thank You

 

[Roady [MVP]]

A file cannot crash, only a program. How were you making the backup and what
crashed exactly? What was the error message?

Can I take the backup.bak and rename it to main.pst?

That totally depends on how you made the backup.bak file and what it
contains.

Your lack of detail in your post prevent us from giving us a more direct or
precise answer.



-----

 

[DL]

No it wont.
Locate scanpst.exe, maybe a hidden file, and its location depends on both
o/s and outlook version which you failed to post, and run it against your
outlook data file.

PS you cannot backup an outlook data file, whilst outlook is open, or at
least you may be able to but the backup will be corrupted. So your reference
to the pst crashing doesnt appear right.

 

[Humbled Learner]

Sorry for the bad terminology. After trying to import emails from outlook
express the mailbox overfilled and locked. It would not send or recieve.
After attempting a restart and reinstall of outlook 2007, I recieved the
following error. The Personal Folder was not closed correctly. Outlook now
fails to open.

I did not set up the email so I'm not sure what was saved. There is a
Mail.pst, sent.pst, customer.pst and backup.bak. I"m just trying to salvage
anything.

Hope that helps more...

 

[Diane Poremsky [MVP]]

It sounds like maybe the pst was too large due to the import. What program
make the backup (bak)? Scanpst? Yes, you can change the extension to pst.

Do any of those pst files open if you try to open them using file, open,
outlook data file?


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.