PST error. Not opening personal folders

P

PeterB

We had a power failure where our server rebooted while outlook was open.
Since then I get an error message stating that the is an error in my pst file
and to use the inbox repair tool. I tried that and got an error stating "an
error has occurred which caused the scan to be stopped. No changes have been
made to the scanned file." I need to get my contacts and old messages. Any
suggestions?
 
M

M

PeterB said:
We had a power failure where our server rebooted while outlook was open.
Since then I get an error message stating that the is an error in my pst file
and to use the inbox repair tool. I tried that and got an error stating "an
error has occurred which caused the scan to be stopped. No changes have been
made to the scanned file." I need to get my contacts and old messages. Any
suggestions?

Do you have a back up? Which version of Outlook are you using?

M
 
R

Roady [MVP]

This would happen only when you are connecting to a pst-file stored on the
server. This is not recommended nor supported by Microsoft for reasons you
now encountered; it could lead to data corruption or even data loss.

If scanpst.exe cannot fix it then you'll have to restore from backup or use
a 3rd party mail recovery application.
See http://www.howto-outlook.com/tag/data-recovery
 

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