.pst file problem

[brian harman]

I am having problems with Outlook 2003 reading a .pst file. Here is the
situation, a user obtained a virus, I put her on another machine to use till
I built her a new one. Finished building her the computer, when she
accessed her Outlook account everything came up except her in-box emails.
Figured out her .pst file had been saved to the machine she was working on,
and used copy, paste to move the .pst file to her new computer. Outlook
would not recognize the file, have tried file - open - outlook data file,
and have also tried tools - options - mail setup tab - data files and
pointed to the .pst. I also made sure read only was not checked. I still
can not get her old in-box emails to open on her new computer. Her in-box
still works fine on the computer she was using, the one without the virus,
but no matter what I try I can not get her new computer to recognize the .
pst. Any help would be greatly appreciated.

Thanks in advance,

Brian

 

[Gordon]

I am having problems with Outlook 2003 reading a .pst file. Here is the
situation, a user obtained a virus, I put her on another machine to use
till
I built her a new one. Finished building her the computer, when she
accessed her Outlook account everything came up except her in-box emails.
Figured out her .pst file had been saved to the machine she was working
on,
and used copy, paste to move the .pst file to her new computer. Outlook
would not recognize the file, have tried file - open - outlook data file,
and have also tried tools - options - mail setup tab - data files and
pointed to the .pst. I also made sure read only was not checked. I still
can not get her old in-box emails to open on her new computer. Her in-box
still works fine on the computer she was using, the one without the virus,
but no matter what I try I can not get her new computer to recognize the .
pst. Any help would be greatly appreciated.

Thanks in advance,

Brian

You probably corrupted the mail profile by pasting the old pst file over the
new. Create a new mail profile (Control Panel-Mail). Then copy the pst file
again from the old machine - do NOT overwrite the existing pst file. Then in
Outlook, in the new profile, do File-Open-Outlook data File. navigate to
where you copied it to, after having removed any read-only attribute.

HTH