.pst file problem

[brian harman]

Here is the situation, a user obtained a virus on her computer, I moved the
user to a temporary computer while I built her a new one. When the new
computer was built and she started up her Outlook all her emails and
information transferred over except her old in-box emails. I found out
when she was using the temp computer her .pst file had been saved to that
computer, I used copy, paste to move it to the new computer but still could
not get Outlook to recognize the file. I tried file - open - outlook data
file, tried tools - options - mail setup tab - data files, and made sure
read only was not checked. I still was unable to get Outlook to recognize
the .pst file. She still gets new email on the temp computer, and will
receive email on her new one occasionally. I am at a loss on what to try
next, any help would be greatly appreciated.

OS is XP Pro SP2, Outlook 2003

Thanks in advance,

Brian

 

[K. Orland]

Have you tried running scanpst.exe against the pst to make sure there are no
errors in it? You have to do this while Outlook is closed, if it finds errors
then keep running it until it doesn't find anymore.

Let me know if that helps.