Public Contacts added to favorites disappears when Outlook 2003 isrestarted

[Steve Hiner]

One of my users has a laptop running WinXPsp2 and Outlook 2k3 sp1.
Outlook is set up to use cached exchange mode.

When I open the public folders, select the public contact list and add
it to his favorites everything works fine. I can go to the favorites
and all the contacts get synced to the local file. Unfortunately when I
close Outlook and reopen it the contact folder in favorites will be
gone. It does this consistently and it's quite frustrating for the user.

Any ideas? Should I just delete his local file and resync all his
folders? He's got a TON of email so it takes quite a long time to do
that.

 

[Diane Poremsky [MVP]]

Before doing anything drastic find and delete the xml and if any exists,
the fav files in C:\Documents and Settings\username\Application
Data\Microsoft\Outlook.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



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[Steve Hiner]

Before doing anything drastic find and delete the xml and if any exists,
the fav files in C:\Documents and Settings\username\Application
Data\Microsoft\Outlook.

Diane,

Thanks for that suggestion. It seems to have solved the problem. I'll
have to wait and see if it crops up again but preliminary testing
indicates it's fixed.

Steve