public folder

F

Fred

We use public folder address books to store company wide
info. The usual user setup to show this as an address book
in Outlook 2002 (running on Windows 2000) is to right
click the public folder and select 'show this folder as an
email address book' under the 'outlook address book' tab.

I have a user who has this option greyed out. Do you know
how to reenable this? I couldn't find anything in the KB,
and the Outlook help didn't have any mention of this
either. I figure it might be a permissions issue but I
can't seem to find out for sure.

Thanks in advance.
 
R

Robert Crayk

Remove the Outlook Address Book Service from Tools > Email Accounts > View
or change existing directories or address books > NEXT > Remove the OAB >
Finish > restart Outlook > re-add the Service back in > restart Outlook
 

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